Messages dans le sujet: Premium subscription not updating
1
Calandria
Membre Premium
Nbr msg: 2
Enregistré: 02/09/2011
Ecrit le: 03/08/2023 18:31
My subscription expired, and I went through the process to renew. The payment shows on the payment page, but my premium still shows as expired.
Calandria
Membre Premium
Nbr msg: 2
Enregistré: 02/09/2011
Ecrit le: 14/08/2023 23:54
It has now been a week and four days since I paid for premium. You aren't answering this post, and you aren't answering emails. I really don't want to have to do a chargeback, but I will if I have to.
Jelan
Admin
Nbr msg: 11406
Enregistré: 05/05/2001
Ecrit le: 13/09/2023 02:51
Hi Calandria,
Apologize for the late reply, missed your post somehow.
As you probably figured out already, the order you placed on the 4th did not go through and no payment was made.
When you tried again on the 24th, this time the payment went through and the system upgraded your membership status.
