премиум Пользователь
Сообщений: 7
Регистрация: 23.07.2022
|
|
Отправлено: 14.01.2024, 20:50
|
|
|
|
for 2 days I have been Unable to log in to the Magelo Sync. I reset my password and no help. I can log into the website just fine. I have been using the program for maybe a year without issue
|
|
|
|
премиум Пользователь
Сообщений: 7
Регистрация: 23.07.2022
|
|
Отправлено: 16.01.2024, 20:17
|
|
|
|
Still unable to log into the app. Bought more slots to make sure that was not some weird issue. Validated my account doesn't expire until July. I copy and paste the username and password into the website, and works. I copy paste into the app, no luck. I have been a premium member this time around (was many years ago also) for over 2 years, and the app had been working. App responds with "Invalid username or password". Again, copy and pasted both from notepad. No trailing/leading spaces or hidden characters
|
|
|
|
Советник
Сообщений: 1638
Регистрация: 31.08.2001
|
|
Отправлено: 17.01.2024, 22:27
|
|
|
|
I wonder if this is somehow related to the forums not understanding characters within posts.
|
 
Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
|
|
Администратор
Сообщений: 11401
Регистрация: 04.05.2001
|
|
Отправлено: 18.01.2024, 6:08
|
|
|
Hi ShawnAlan1,
Can you please give it another try and let us know how it goes ?
Thanks
|
|
|
|
премиум Пользователь
Сообщений: 7
Регистрация: 23.07.2022
|
|
Отправлено: 19.01.2024, 16:23
|
|
|
Just tried, no luck
Tried again. Want me to do another password reset, even though I can log into the forums?
Appreciate you helping.
|
|
|
|
премиум Пользователь
Сообщений: 7
Регистрация: 23.07.2022
|
|
Отправлено: 20.01.2024, 14:42
|
|
|
I changed my password again, to a simple and short password... Now I can log into the app...
Perhaps it was one of the special characters, or the password length.
Previous password was 16 characters long and contained the following special characters.
# & ^ ( Minus the "amp; the forum post keeps adding those.)
|
|
|
|
Администратор
Сообщений: 11401
Регистрация: 04.05.2001
|
|
Отправлено: 21.01.2024, 19:51
|
|
|
Thanks for the update and glad you found a workaround.
I will try to reproduce this on my end, I keep you posted.
|
|
|
|
премиум Пользователь
Сообщений: 7
Регистрация: 23.07.2022
|
|
Отправлено: 22.01.2024, 1:21
|
|
|
Thank you for the follow-up and attempt to reproduce the issue for our future friends 
Another note: I may have previously reset my password to the same password, leaving it unchanged due to troubleshooting the inability to log in. That may also have been the issue.
|
|
|
|
Администратор
Сообщений: 11401
Регистрация: 04.05.2001
|
|
Отправлено: 15.03.2024, 7:09
|
|
|
|
Finally got to the bottom of this and fixed the issue with Magelo Sync 5.0.3
|
|
|
|
