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主題的留言: Premium account paid but not active
MIZMHG
會員

帖子總數: 4
註冊: 2014/3/22
已發表: 2016/6/6 下午6:22

Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.

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Order number : 124630
Product : Premium subscription (360)
Price : 25.2 USD
Payment method : Credit Card
Voidbox
會員

帖子總數: 1
註冊: 2011/9/11
已發表: 2016/6/6 下午9:53

I have the exact same Problem
oakyx
會員

帖子總數: 2
註冊: 2012/11/28
已發表: 2016/6/7 上午7:40

Hi, I have the same problem, paid for the account last night but it does not appear to be active yet. Please fix this bug
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2016/6/7 上午8:52

Hi guys,

I have activated your premium account, sorry about that and thanks again for your support.

oakyx, your payment has failed, please try again and let us know how it goes.
oakyx
會員

帖子總數: 2
註冊: 2012/11/28
已發表: 2016/6/7 上午8:56

Hi Jelan,

According to Paypal the payment went through, here is the transaction number : 0JR767100S1143211

Could you please check ?

Thanks, regards,
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2016/6/7 上午9:00

Hi oakyx,

Indeed you are correct, it seems the transaction cleared just fine on Paypal side but somehow ended up marked at failed on our side...

I have seen another user with the same issue. I need to take a closer look at what is going on with Paypal, I will get back to you tomorrow with an update.