會員
帖子總數: 19
註冊: 2001/11/1
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已發表: 2019/5/9 下午1:27
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I am looking to add two more EQ accounts on my Magelo account. I see ID 130383 I paid for 5 Extra game slots (305) completed 5/26/18. Then I have my Premium account ID 131803 completed 1/9/19. I have six toons I want auto synced. I cannot add the two I want to complete to six atm. Do I need to add more money>?
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管理員
帖子總數: 11461
註冊: 2001/5/4
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已發表: 2019/5/22 上午2:10
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Hi Palijim,
Let me look into this, I see there is one pending order from May 10 which has yet to be processed for some reason.
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會員
帖子總數: 19
註冊: 2001/11/1
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已發表: 2019/5/22 下午5:33
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Can I get some kind of credit?
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管理員
帖子總數: 11461
註冊: 2001/5/4
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已發表: 2019/7/3 上午1:22
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Hi Palijim,
Sorry for the late feedback on this matter, we had an issue with our paypal account access and I could not look at their transaction record for this order created on May 10, 2019.
A quick summary of your last payments with us:
- April 2, 2018 -> Premium subscription (360 days)
- May 27, 2018 -> 5 Extra game slots (305 days) (Basically until the end of your premium)
- January 10, 2019 -> Premium subscription (450 days, xmas offer)
- May 10, 2019 -> An order was created in our system but abandoned.
- June 10, 2019 -> 5 Extra game slots (360 days)
So all in all, your premium membership status is reflecting properly your payments and there is no issue.
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管理員
帖子總數: 11461
註冊: 2001/5/4
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已發表: 2019/7/3 上午1:23
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Marking this issue has fixed even though it turned out there was no issue.
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