Mitglied
Beiträge: 1
Registrieren: 24.05.14
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Gesendet: 18.06.16, 07:05
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Paid for premium on May 26, 2016, still not active almost a month later.
Thanks
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Mitglied
Beiträge: 4
Registrieren: 11.08.02
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Gesendet: 19.06.16, 14:17
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Same for me :/
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Admin
Beiträge: 11520
Registrieren: 05.05.01
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Gesendet: 20.06.16, 04:26
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Hi bheikes1,
Sorry about that, your premium account has been activated and thanks for your support.
Hi Pelter, I have activated your premium account as well a few hours ago.
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Premium Mitglied
Beiträge: 9
Registrieren: 13.02.07
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Gesendet: 25.06.16, 21:04
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I am having the same issue as these two. Premium paid and charged to card - couple weeks ago. No activation yet.
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Admin
Beiträge: 11520
Registrieren: 05.05.01
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Gesendet: 27.06.16, 09:39
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Hi GoldenFrog2,
Your premium account has been activated, thanks for your support and patience in this matter.
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Premium Mitglied
Beiträge: 1
Registrieren: 30.04.15
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Gesendet: 17.07.16, 19:52
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I am having the same issue.. Paid and not activated as of yet.
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Admin
Beiträge: 11520
Registrieren: 05.05.01
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Gesendet: 20.07.16, 04:26
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Hi Vylen,
I do see your account has been flagged Premium and I believe we fixed for good the glitch we had end of June which cause the issue.
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Mitglied
Beiträge: 9
Registrieren: 24.09.16
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Gesendet: 24.09.16, 20:37
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I paid for premium too. I have been sitting here trying to find a file with a "synch now" button- the window that pops up on my screen doesnt have one- for about two hours now. When I try to go to customer support it says I am not premium even though my card has been charged and I have the confirmation email. It is beyond ridiculous to pay for something like this that is unusable.
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Admin
Beiträge: 11520
Registrieren: 05.05.01
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Gesendet: 25.09.16, 03:59
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Hi moakrw,
Your premium was correctly activated however you encountered 2 issues:
- There was a bug with Magelo Sync patch preventing the app to work properly, it has been fixed.
- There in a ongoing issue with the UI in the help section not presenting you the proper link to submit a ticket and instead ask you to become premium even though you are already. We are working on it, it will be fixed soon.
Sorry about that, and thanks for your support.
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