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aldryn

Mitglied

Beiträge: 4
Registrieren: 14.09.13

Gesendet: 13.04.18, 21:10

Hello! I sent in an e-mail about this issue, but I figured I would also post here just in case. The guild roster for Realm of Insanity ( https://eq.magelo.com/guild/6407) is missing all of its players in the "Full Member" rank. A couple of weeks ago, it was only missing the players in the "Alt" rank, but now it appears that rank has returned and the Full Member rank is missing instead. I did change the rank names in-game, but that actually didn't happen until after the alts disappeared the first time around. I did try to sync just in case that would push through any changes, but unfortunately it hasn't changed anything. I was hoping someone could look into this! Please let me know if there's any more information needed. Thanks!

Jelan

Admin

Beiträge: 11520
Registrieren: 05.05.01

Gesendet: 15.04.18, 03:20

Bug forum is definitely the right place to report such issue. Email support should be strictly reserved for cases where you cant actually log in anymore. Could you please post your Magelo Sync log ? Wondering if it's reporting any thing at all. Thanks !

aldryn

Mitglied

Beiträge: 4
Registrieren: 14.09.13

Gesendet: 15.04.18, 21:39

[2018-04-15 15:44:12] Magelo Sync 4.6.0, Copyright (C) 2018 Magelo Limited [2018-04-15 15:44:12] Windows 8.1 6.3 x86 [2018-04-15 15:44:12] Java version 1.8.0_144 [2018-04-15 15:44:12] America/New_York, en_US, windows-1252 [2018-04-15 15:44:12] [2018-04-15 15:44:12] Services initialisation ... [2018-04-15 15:44:13] Automatic user authentification... [2018-04-15 15:44:14] Game Slots : 1 free of 3 [2018-04-15 15:44:14] User : Aldryn (PREMIUM) [2018-04-15 15:44:14] Starting services... [2018-04-15 15:44:14] Starting service : Content Synchronizer [2018-04-15 15:44:14] Starting service : Deadlock Hunter [2018-04-15 15:44:15] Starting service : Game session seeker [2018-04-15 15:44:16] New game session detected : eqgame.exe[5292] [2018-04-15 15:44:16] Creating Everquest game monitor [2018-04-15 15:44:16] Starting game monitor : EverQuest 2.4.1 [2018-04-15 15:44:17] [Char] Step -2 [2018-04-15 15:44:18] [Char] Step -1 [2018-04-15 15:44:18] [Char] Step 0 [2018-04-15 15:44:18] [Char] Step 1 [2018-04-15 15:44:18] [Char] Step 11 [2018-04-15 15:44:18] [Char] Step 12 [2018-04-15 15:44:18] [Char] Step 2 [2018-04-15 15:44:18] [Char] Step 3 [2018-04-15 15:44:18] [Char] Step 31 [2018-04-15 15:44:18] [Char] Step 32 [2018-04-15 15:44:18] [Char] Step 33 [2018-04-15 15:44:19] [Char] Step 34 [2018-04-15 15:44:19] [Char] Step 35 [2018-04-15 15:44:20] [Char] Step 36 [2018-04-15 15:44:20] [Char] Step 37 [2018-04-15 15:44:20] Shrouded: 0 [2018-04-15 15:44:20] [Char] Step 4 [2018-04-15 15:44:20] Sending game content to server... [2018-04-15 15:44:20] Detected game objects by GameMonitor (EverQuest 2.4.1) : 992 [2018-04-15 15:44:20] New detected game objects : 992 [2018-04-15 15:44:21] Game objects asked: 61 [2018-04-15 15:44:23] Syncing character 'Aldryn' [2018-04-15 15:44:23] Sending game content to server... [2018-04-15 15:44:23] Detected game objects by GameMonitor (EverQuest 2.4.1) : 992 [2018-04-15 15:44:23] New detected game objects : 0 [2018-04-15 15:44:23] Sending observations [2018-04-15 15:44:23] 1 observations for GameMonitor (EverQuest 2.4.1) [2018-04-15 15:44:24] Aldryn has been synced successfully!

aldryn

Mitglied

Beiträge: 4
Registrieren: 14.09.13

Gesendet: 19.04.18, 02:07

Just wanted to check in and see if there were any updates to this! Is there any other information I can provide?

aldryn

Mitglied

Beiträge: 4
Registrieren: 14.09.13

Gesendet: 07.05.18, 22:57

About a month without a reply? :\ All of the ranks are back but not everyone is there, we're still missing a relatively large chunk of people. Some members that are missing display with the proper guild tag when you search for them individually, but don't actually appear on the roster itself.