Mitglied
Beiträge: 36
Registrieren: 24.10.01
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Gesendet: 15.07.09, 06:03
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I've gotten 3 emails in 3 days informing me my account expires in 3 months. There a way to turn this off?
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Mitglied
Beiträge: 2681
Registrieren: 23.07.08
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Gesendet: 15.07.09, 13:59
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Hello Eleena,
It is a glitch that caused the e-mails to be sent thrice in a row. We'll look into this - if you're still getting more of the same e-mail, please post again and let us know.
Anyone else having the same problem?
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Mitglied
Beiträge: 36
Registrieren: 24.10.01
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Gesendet: 16.07.09, 01:52
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Just got a 4th, 5:22pm eastern
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Mitglied
Beiträge: 36
Registrieren: 24.10.01
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Gesendet: 17.07.09, 01:56
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And a 5th today...
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Berater
Beiträge: 1182
Registrieren: 28.01.04
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Gesendet: 17.07.09, 02:01
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eek, sorry you're getting bombarded. The guys are checking on it.
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Mitglied
Beiträge: 2681
Registrieren: 23.07.08
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Gesendet: 17.07.09, 08:26
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Eleena, could you please forward the emails to support@magelo.com? I would like to take a look at them.
Thank you very much for your patience.
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Mitglied
Beiträge: 36
Registrieren: 24.10.01
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Gesendet: 19.07.09, 02:10
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Forwarded the one I got today. Something is triggering each day around 5:30pm eastern, gotten one each day for last 7 days at the same time.
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Mitglied
Beiträge: 2681
Registrieren: 23.07.08
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Gesendet: 20.07.09, 14:55
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Thank you, Eleena. I would suggest changing the email to a dummy email temporarily; we're still unable to figure out what may have triggered this glitch  ,but we will update you when it's fixed.
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Mitglied
Beiträge: 84
Registrieren: 18.01.03
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Gesendet: 25.07.09, 15:01
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I amm sure you figured this out by now, but in case, this happened to me a couple of years back and you fixed it. (Ithought it was last year but when I looked it was from 30 April 07 if that helps any.
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Mitglied
Beiträge: 36
Registrieren: 24.10.01
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Gesendet: 25.07.09, 18:57
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I swapped my email to an old one, checked it today to see and still getting one every afternoon.
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Mitglied
Beiträge: 9
Registrieren: 10.08.03
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Gesendet: 01.08.09, 03:09
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I'm in the same boat at Rasper here and getting daly reminders for account renewals
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Berater
Beiträge: 1182
Registrieren: 28.01.04
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Gesendet: 03.08.09, 19:10
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tekknolai - could you please forward the emails to support@magelo.com
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Mitglied
Beiträge: 30
Registrieren: 04.02.02
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Gesendet: 03.08.09, 23:04
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I'm still getting an email every day. Stop it already.
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Berater
Beiträge: 1182
Registrieren: 28.01.04
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Gesendet: 04.08.09, 00:19
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They're trying to stop it. Only a few people are having this happen and they haven't been able to figure out why.
Please forward the emails to the address given above.
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Mitglied
Beiträge: 2681
Registrieren: 23.07.08
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Gesendet: 05.08.09, 07:36
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Hi Rainnestorme,
It's unfortunate that we've still been unable to find out the reason it's being sending those emails - I'd recommend changing the email linked to your account to a dummy email address while we try to get this fixed.
Thank you very much for your patience.
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