Unable to Sync: Unsupported Server - Bug Report - General - Forums

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Messages in topic: Unable to Sync: Unsupported Server

Dasneezequeen

Registered User

Nbr post: 3
Register: 6/19/08

Posted: 11/25/08, 8:48 PM

I try to sync my characters but it fails always showing the same error. This server you're playing on is unsupported: Frostmane. Not a private server. Its retail. US Frostmane. [19:19:13] [INFO] Magelo Sync 4.1.4, Copyright (C) 2008 Magelo SA [19:19:13] [INFO] Windows XP 5.1 x86 [19:19:13] [INFO] Java version 1.6.0_07 [19:19:13] [INFO] America/Los_Angeles, en_US, windows-1252 [19:19:13] [INFO] [19:19:13] [INFO] Initialisation des services... [19:19:15] [INFO] Authentification automatique de l'utilisateur... [19:19:16] [INFO] Game Slots : 0 free of 0 [19:19:16] [INFO] Utilisateur authentifié : dasneezequeen (REGISTERED) [19:19:16] [INFO] Démarrage des services... [19:19:16] [INFO] Démarrage du service : Content Synchronizer [19:19:16] [INFO] Démarrage du service : Deadlock Hunter [19:19:17] [INFO] Démarrage du service : Recherche de processus [19:19:39] [INFO] Launching WOW 'C:\Program Files\World of Warcraft\Launcher.exe' [19:19:41] [INFO] Nouveau processus détecté : [Process id=3060 name=wow.exe path=C:\Program Files\World of Warcraft\WoW.exe] [19:19:41] [INFO] Process found : wow.exe [19:19:45] [INFO] Création du moniteur World of Warcraft [19:19:45] [INFO] Démarrage du game monitor : World of Warcraft [19:20:16] [INFO] Sending game content to server... [19:20:16] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 0 [19:20:16] [INFO] Nouveaux objets détectés : 0 [19:20:16] [INFO] Envoi des observations [19:21:17] [INFO] Auto Synchronization triggered for 'Falicia' [19:21:17] [INFO] Synchronisation complète du personnage 'Falicia' [19:22:10] [WARNING] Unsupported game server. com.magelo.gb [19:22:10] [INFO] Sending game content to server... [19:22:10] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 21686 [19:22:11] [INFO] Nouveaux objets détectés : 21686 [19:22:24] [WARNING] Unsupported game server. com.magelo.gb [19:23:32] [INFO] Objets demandés par le serveur : 0 [19:25:16] [INFO] Sending game content to server... [19:25:16] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 21686 [19:25:16] [INFO] Nouveaux objets détectés : 0 [19:25:16] [INFO] Envoi des observations [19:26:36] [INFO] Auto Synchronization triggered for 'Falicia' [19:26:36] [INFO] Synchronisation complète du personnage 'Falicia' [19:26:47] [WARNING] Unsupported game server. com.magelo.gb [19:26:50] [INFO] Synchronisation complète du personnage 'Falicia' [19:26:52] [WARNING] Unsupported game server. com.magelo.gb [19:26:54] [INFO] Synchronisation complète du personnage 'Falicia' [19:26:59] [WARNING] Unsupported game server. com.magelo.gb [19:27:02] [INFO] Synchronisation complète du personnage 'Falicia' [19:27:04] [WARNING] Unsupported game server. com.magelo.gb [19:27:07] [INFO] Synchronisation complète du personnage 'Falicia' [19:27:09] [WARNING] Unsupported game server. com.magelo.gb [19:28:15] [INFO] Synchronisation complète du personnage 'Falicia' [19:28:17] [WARNING] Unsupported game server. com.magelo.gb [19:29:11] [INFO] Auto Synchronization triggered for 'Falicia' [19:29:11] [INFO] Synchronisation complète du personnage 'Falicia' [19:29:15] [INFO] Synchronisation complète du personnage 'Falicia' [19:29:20] [WARNING] Unsupported game server. com.magelo.gb [19:29:23] [WARNING] Unsupported game server. com.magelo.gb [19:29:25] [INFO] Synchronisation complète du personnage 'Falicia' [19:29:28] [WARNING] Unsupported game server. com.magelo.gb [19:29:30] [INFO] Synchronisation complète du personnage 'Falicia' [19:29:32] [WARNING] Unsupported game server. com.magelo.gb [19:29:36] [INFO] Synchronisation complète du personnage 'Falicia' [19:29:38] [WARNING] Unsupported game server. com.magelo.gb [19:30:05] [INFO] Auto Synchronization triggered for 'Falicia' [19:30:05] [INFO] Synchronisation complète du personnage 'Falicia' [19:30:08] [INFO] Synchronisation complète du personnage 'Falicia' [19:30:16] [INFO] Sending game content to server... [19:30:16] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 21686 [19:30:16] [INFO] Nouveaux objets détectés : 0 [19:30:16] [INFO] Envoi des observations [19:30:17] [WARNING] Unsupported game server. com.magelo.gb [19:30:42] [WARNING] Unsupported game server. com.magelo.gb [19:30:43] [INFO] Synchronisation complète du personnage 'Falicia' [19:30:46] [WARNING] Unsupported game server. com.magelo.gb [19:32:00] [INFO] Synchronisation complète du personnage 'Falicia' [19:32:11] [WARNING] Unsupported game server. com.magelo.gb [19:32:50] [INFO] Synchronisation complète du personnage 'Falicia' [19:32:53] [WARNING] Unsupported game server. com.magelo.gb [19:33:40] [INFO] Synchronisation complète du personnage 'Falicia' [19:33:43] [WARNING] Unsupported game server. com.magelo.gb [19:34:29] [INFO] Auto Synchronization triggered for 'Falicia' [19:34:29] [INFO] Synchronisation complète du personnage 'Falicia' [19:35:16] [INFO] Sending game content to server... [19:35:16] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 21686 [19:35:16] [INFO] Nouveaux objets détectés : 0 [19:35:16] [INFO] Envoi des observations [19:35:18] [INFO] Synchronisation complète du personnage 'Falicia' [19:35:21] [WARNING] Unsupported game server. com.magelo.gb [19:35:24] [WARNING] Unsupported game server. com.magelo.gb [19:35:25] [INFO] Synchronisation complète du personnage 'Falicia' [19:35:30] [WARNING] Unsupported game server. com.magelo.gb [19:35:37] [INFO] Synchronisation complète du personnage 'Falicia' [19:35:42] [WARNING] Unsupported game server. com.magelo.gb [19:36:15] [INFO] Synchronisation complète du personnage 'Falicia' [19:36:18] [WARNING] Unsupported game server. com.magelo.gb [19:38:29] [INFO] Synchronisation complète du personnage 'Falicia' [19:38:32] [WARNING] Unsupported game server. com.magelo.gb [19:38:49] [INFO] Synchronisation complète du personnage 'Falicia' [19:40:16] [INFO] Sending game content to server... [19:40:16] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 21686 [19:40:16] [INFO] Nouveaux objets détectés : 0 [19:40:16] [INFO] Envoi des observations [19:40:39] [WARNING] Unsupported game server. com.magelo.gb [19:40:41] [INFO] Synchronisation complète du personnage 'Falicia' [19:40:45] [WARNING] Unsupported game server. com.magelo.gb You get my drift.

Erycil

Registered User

Nbr post: 2681
Register: 7/23/08

Posted: 11/25/08, 9:58 PM

Hello, Dasneezequeen and welcome to Magelo! There are several possible reasons for this to happen. Could you try to reinstall Magelo Sync? It would also help to close and restart Magelo Sync if you encounter the error without logging out of the character in-game. There may also be a conflict with the cache in your World of Warcraft folder. I would recommend backing up your addons and removing the WTF, Cache and Interface folders and trying again. I'm not sure if you've tampered with your realmlist.wtf file, I would suggest fixing your copy of WoW with the repair tool if you suspect that to be the case. Please let me know if any of those solutions worked, your patience is much appreciated!

Dasneezequeen

Registered User

Nbr post: 3
Register: 6/19/08

Posted: 11/25/08, 10:59 PM

I deleted my Cache, WTF. and interface folders, uninstalled - then reinstalled Magelo Sync. I launched Magelo Sync first then, through Magelo launched WoW. The unsupported error disappeared but there is still an error. Okay I tried a different character and now its giving me an equipment error. It could be the hammer pick I have. Or the Baby Blizzard Bear.

Erycil

Registered User

Nbr post: 2681
Register: 7/23/08

Posted: 11/25/08, 11:13 PM

Ah, yes, the first problem is due to the cache issue, but the second error you're getting about the equipment is related to an error we're discussing in this thread - we'll need to patch Magelo Sync on our side to fix it. This is something we're planning to do very soon, and we'll either update the thread when it has been patched or we'll post the news on our front page. Thank you for your patience - I'm certain it's going to be patched very soon.

Dasneezequeen

Registered User

Nbr post: 3
Register: 6/19/08

Posted: 11/25/08, 11:44 PM

Thankyou I'm glad you were able to help me with a problem. I'll look out for the update.