Messages in topic: The server you're playing on is unsupported: Madoran
portoron
Registered User
Nbr post: 2
Register: 1/15/09
Posted: 5/14/09, 2:48 AM
First time using this tool, can't sync my toon, error message "The server you're playing on is unsupported: Madoran". Here's the log file, account name hashed for security purposes:
[2009-05-13 22:34:13] Could not find: magelo-i18n []
[2009-05-13 22:34:13] Using magelo-i18n[en]
[2009-05-13 22:34:13] Using magelo-i18n[en_CA]
[2009-05-13 22:34:13] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2009-05-13 22:34:13] Windows Vista 6.0 x86
[2009-05-13 22:34:13] Java version 1.6.0_13
[2009-05-13 22:34:13] America/Denver, en_CA, windows-1252
[2009-05-13 22:34:13]
[2009-05-13 22:34:13] Initialisation des services...
[2009-05-13 22:34:13] Authentification automatique de l'utilisateur...
[2009-05-13 22:34:13] Game Slots : 0 free of 0
[2009-05-13 22:34:13] Utilisateur authentifié : ######## (REGISTERED)
[2009-05-13 22:34:13] Démarrage des services...
[2009-05-13 22:34:13] Démarrage du service : Content Synchronizer
[2009-05-13 22:34:13] Démarrage du service : Deadlock Hunter
[2009-05-13 22:34:15] Démarrage du service : Recherche de processus
[2009-05-13 22:34:21] Launching WOW 'C:\Users\Public\Games\World of Warcraft\Launcher.exe'
[2009-05-13 22:34:22] Nouveau processus détecté : [Process id=3720 name=wow.exe path=C:\Users\Public\Games\World of Warcraft\WoW.exe]
[2009-05-13 22:34:22] Process found : wow.exe
[2009-05-13 22:34:23] Création du moniteur World of Warcraft
[2009-05-13 22:34:23] Démarrage du game monitor : World of Warcraft
[2009-05-13 22:34:55] Sending game content to server...
[2009-05-13 22:34:55] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 17707
[2009-05-13 22:34:55] Nouveaux objets détectés : 17707
[2009-05-13 22:34:59] Authentification automatique de l'utilisateur...
[2009-05-13 22:34:59] Authentification automatique de l'utilisateur...
[2009-05-13 22:35:00] Game Slots : 0 free of 0
[2009-05-13 22:35:00] Utilisateur authentifié : ######## (REGISTERED)
[2009-05-13 22:35:00] Session réactivée, nouvelle tentative pour: class com.magelo.sync.kc
[2009-05-13 22:35:00] Game Slots : 0 free of 0
[2009-05-13 22:35:00] Utilisateur authentifié : ######## (REGISTERED)
[2009-05-13 22:35:00] Session réactivée, nouvelle tentative pour: class com.magelo.sh
[2009-05-13 22:35:03] Unsupported game server.
com.magelo.gb
[2009-05-13 22:35:03] Objets demandés par le serveur : 0
[2009-05-13 22:35:13] Sending game content to server...
[2009-05-13 22:35:13] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 17709
[2009-05-13 22:35:14] Nouveaux objets détectés : 1
[2009-05-13 22:35:14] Objets demandés par le serveur : 0
[2009-05-13 22:35:14] Envoi des observations
[2009-05-13 22:36:39] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
Erycil
Registered User
Nbr post: 2681
Register: 7/23/08
Posted: 5/14/09, 5:00 AM
Hello Portoron,
Can you please let me know if you are playing on an official World of Warcraft server? Magelo does not support private servers, unfortunately.
Thank you very much for your patience.
portoron
Registered User
Nbr post: 2
Register: 1/15/09
Posted: 5/14/09, 11:07 AM
No, I'm not playing on a private server. Madoran is a valid WoW server.
Erycil
Registered User
Nbr post: 2681
Register: 7/23/08
Posted: 5/15/09, 1:14 AM
Hello Portoron,
I'm sorry to hear that. I've done a little testing with my own account, Magelo Sync should now be able to Sync characters on Madoran (US).
If possible, would you mind re-downloading Magelo Sync and re-installing it again please? You may want to delete the "Magelo" folder after uninstalling the old copy as it may be keeping settings that allowed the error to occur in the first place.
I would recommend to try Sync again after that is done and give it a few minutes to detect your character. If you are still having difficulties, please let us know.
