Registered User
Nbr post: 161
Register: 8/18/02
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Posted: 7/18/07, 11:43 AM
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Creac,
I tend to agree with you. The only complaint I ever had was that we were not informed enough or we were pointed to our 'license agreement'. Lately, however, I have seen much better communication and I, for one, have appreciated it (and said so). The nature of this product is that it will always lag behind the changes made in EQ. So if EQ is down because of a patch then when it comes back up Magelo's MU will be down. First, it has to protect the database from corruption by the potential changes, so it is actually HELPING you by blocking updates. Second, depending on the type of patch it could be anything from a 'minor tweak' to a major revamp - and we have to expect that they (Magelo) need to go through analysis->design->coding->testing BEFORE we see anything. It is great that they tell us an expected ETA and then work to deliver the product.
Someone commented before that they could be ready because the changes have been on test for a while. Perhaps there is some truth to that, but experiences says that what goes live does not always match what was in the test environment. By nature test may have some things that never make it live or have things 'added' that are part of the future and, again, are not moved. So it can often mean developing against a moving target. I believe they may monitor it, but the real work starts after patch day on the live servers.
Thanks again to Jelan and all who work to give us a great product and keep us informed about its change.
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Zaidoc ImagoDei
Order of the Silent Fist
Retired
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Registered User
Nbr post: 1
Register: 1/1/02
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Posted: 7/18/07, 12:22 PM
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The Test Server is using a different code base than the live code is. At any one time there are features and code that are running on Test that never even make it to live. If you so chose, you could look at the data structures on test to see what was going to happen on live, however this would often be pointless as what gets promoted to live ends up being different than test. The only help this would really be is to get a general idea of future changes and perhaps being to prepare for them.
Not only that, the memory offsets where all this data is stored when you are running EQ will pretty much always (in fact I'd hazard to say absolutely always) be different on live than test, so even if they were to go to test, find everything they would normally need to get Magelo up and running, they would then have to do it over again when the live code was promoted anyhow.
The much better way to go about things is wait until a live code promotion happens and then work from there. Even then, if I were doing things I'd wait a day or so at least to find out if there were any serious bugs introduced that would require another patch. No point in doing the work twice.
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Registered User
Nbr post: 7
Register: 6/18/06
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Posted: 7/18/07, 1:01 PM
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i just wish EQ would work along with magelo on when patches are coming out and give them the codes that are changing... i realize this will never happen but man it sure would be nice if EQ would do this.
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Registered User
Nbr post: 9
Register: 7/1/03
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Posted: 7/18/07, 2:00 PM
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I would just add a positive note to this all.
I am very happy with magelo and I have always found the time it took to get magelo up working again after a patch was very acceptable.
So what I want to say is: thanks for the good work and thumbs up
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Registered User
Nbr post: 4
Register: 4/27/07
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Posted: 7/18/07, 2:12 PM
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Since there seems to be so much negativity, I want to clarify that my comment about being highly frustrated was more at myself than magelo crew. I read over it and saw that patches are about 3 days after the patches from EQ which was fully acceptable to me. This one is just much longer and had I waited I would ahve saved some money. Not a huge deal.
I do feel its acceptable though for people to ask for status updates, and they should not have their heads bitten off for it. Simply wanting to know what is happening is not an unreasonable request.
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Premium User
Nbr post: 58
Register: 9/21/04
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Posted: 7/18/07, 5:16 PM
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How about this:
There can be a little light at the top of the patch message on the front message.
Working on patch
Not working on patch
There! No status update needed and people needn't bug about it in the forums!
(Note: They're always working on it. That's the status.)
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Registered User
Nbr post: 7
Register: 7/13/07
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Posted: 7/18/07, 5:20 PM
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My first post in this thread stated that I was unhappy about the automatic update not working. I was upset that I had paid for a product only to find that it did not function the way I read that it would. I understand that I can do this manually. I knew that before I purchased the product. That is the reason I did purchase the product. I have no desire to do it manually. I chose to spend my money on something to make my gaming experiences better. What I received was not what I payed for. I payed for a product that I cannot use.
I completely understand that there was a major patch to EQ and they completely revamped some things. (screwed up a couple imho) I also understand that SOE chooses not to collaborate with Magelo to keep them up to date. I understand that this will cause downtime. I do not have to be happy about it. By going back through some of the other updates that have happened recently, I saw a trend that Magelo usually gets back up and running fairly quick. I didn't see anything showing that 13 days after a patch, the automatic update would still be down. I chose to go ahead and purchase the product and waited patiently for 6 days before I posted my unhappiness.
Again, I understand the problems. Again, I do not have to be happy about them.
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Registered User
Nbr post: 10
Register: 10/10/01
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Posted: 7/18/07, 8:37 PM
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SOE created EQ players...that's what they want you to use. Therefore until they figure out that Magelo is superior and they won't be able to beat it, there's not a chance in hell they are going to help Jelan and the rest of the team develop anything.
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Premium User
Nbr post: 57
Register: 10/2/01
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Posted: 7/18/07, 9:45 PM
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Sadly, SoE doesn't seem to keep up with EQPlayers to make it a reliable resource. I'd rather pay for Magelo and suffer through the 4 weeks of downtime during the year.
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Registered User
Nbr post: 118
Register: 11/16/01
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Posted: 7/19/07, 1:48 AM
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By going back through some of the other updates that have happened recently, I saw a trend that Magelo usually gets back up and running fairly quick. I didn't see anything showing that 13 days after a patch, the automatic update would still be down.
Actually, normal patches only cause 2-3 days of downtime....If that. But the big patches, where they redesign something (i.e. Expansions, Redoing the entire AA system) those will take the better part of 2-3 weeks. It's not just a matter of what they do on this side, but the data stream coming from the game is now completely different. EQPlayers can update it within hours because the twits who design that know what changes are going in and where that information is read from.
I'm sorry that people don't like that it takes so long after something this large, but that's the way it is. Complaining about it just wastes your time and the time of the people responding. So, don't worry about doing it. Seems silly doesnt it?
It's understandable that people are frustrated that this isn't working as they would like it to, but the personal attacks are just not cool. I'm frustrated that I cannot use a product that I pay for, but I also understand that Jelan does his best. Just remember this.. It could be worse. 
Anyway..
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Registered User
Nbr post: 11
Register: 9/19/01
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Posted: 7/19/07, 8:19 AM
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EQPlayers simply do suck.
nothing more to add.
they should have bought magelo and just used it.
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Tubben Hasenfuss
Araxx
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Registered User
Nbr post: 161
Register: 8/18/02
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Posted: 7/19/07, 9:37 AM
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they should have bought magelo and just used it.
Then Magelo would stop working after the next patch and always be about 2-3 patches behind.
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Zaidoc ImagoDei
Order of the Silent Fist
Retired
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Registered User
Nbr post: 3
Register: 7/18/07
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Posted: 7/19/07, 12:17 PM
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Zaidoc said: "they should have bought magelo and just used it...."
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Oh plz don't even breathe a thought like that!! I'd rather the downtime than have to put up w/ what SOE might do w/ this
For the record, I just came back to EQ & Magelo after too many years away. I paid for premium even after reading the message on the home page telling me it wouldn't be running for a while. I can live w/ downtime, it's a part of the process.
Cheers
Ollorin Firewielder
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Registered User
Nbr post: 161
Register: 8/18/02
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Posted: 7/19/07, 12:29 PM
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Zaidoc didn't say that, Tubben did. I just made the observation that it would make things worse!
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Zaidoc ImagoDei
Order of the Silent Fist
Retired
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Registered User
Nbr post: 28
Register: 11/15/01
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Posted: 7/19/07, 1:51 PM
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Well I believe that Jelan and crew could be a little more pro active on getting things done. I.E look at the test server on a regular basis and keep up with changes there. I mean the even with the last UI patch allot of the UI folks were well ahead of the game and the UI I use was patched the night before the patch so I was good to go the day of. I do know that when SOE makes changes to the data stream they have to figure out the changes and I know that can take a while. I do kinda like the suggestion of a green currently working or red not working indicator on the main site. but I also know thats not going to stop the "when will it be fixed" messages and well to be honest it shouldn't we are paying for a service Magelo is the service provider. and to be honest since they have almost doubled the cost I do have expectations of not spending weeks without service.
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Sage Cravin Has'Root
Arch Convoker
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