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Messages in topic: Premium Account Paid for but not Active
runyariel
Registered User

Nbr post: 7
Register: 3/8/03
Posted: 5/27/16, 11:18 AM

i paid for a one year premium upgrade two days ago, and my account page is still showing that it expired in 2013. i reported this through the contact tool yesterday, and have not received an acknowledgement.

please address .

and, thanks for providing such a fantastic service .

here's my receipt:
From: Magelo <noreply@mailer.magelo.com>
Date: Tue, May 24, 2016 at 4:18 PM
Subject: Notification of successful payment to Magelo
To: runyariel <**@**.com>

Hello runyariel,

Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.

---------------------------------------------
Order number : 124480
Product : Premium subscription (360)
Price : 25.2 USD
Payment method : Credit Card

---------------------------------------------

See you soon on http://www.magelo.com and thanks again for your support!
Sincerely,
The Magelo team

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
If you have any question on your payment, please contact our support : http://eq.magelo.com/help.jspa


MateoM1982
Registered User

Nbr post: 1
Register: 11/23/09
Posted: 5/28/16, 10:33 PM

Same. After entering my payment information, I never got taken to the correct confirmation web page in my browser (said Magelo has an expired security certificate), but I got an email saying I paid. I still can't access any of the premium features.
Jelan
Admin

Nbr post: 11520
Register: 5/4/01
Posted: 6/1/16, 7:57 AM

Hi Guys,

Sorry about this, your premium accounts have been activated and thanks again for your support.
runyariel
Registered User

Nbr post: 7
Register: 3/8/03
Posted: 6/1/16, 12:13 PM

Thanks, Jelan .