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Posted: 2/21/10, 10:46 PM
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Hi t0mat03,
At the moment we cannot control the position of the eyes on the 3d portrait when the image is taken, so sometimes the eyes are closed, but it is not related to the Armory Import method. It is a pure hazard. As soon has the character is updated, the position of the eyes may change again.
For the moment, with the Armory Import method, we update your character everyday (if it update in the Armory), so you need to wait to see the change. With Magelo Sync, you can sync multiple time until the eye get back to open.
We need to investigate to see if we can force the eyes to stay always opened. We will keep you posted about that 
Thanks!
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