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Messages in topic: server not supported (Fixed)
Zaligron
Registered User

Nbr post: 7
Register: 2/8/02
Posted: 6/10/10, 3:37 AM

Im now getting this error since the extended maitenance, wont sync
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 6/10/10, 8:23 AM

Hi Zaligron,

Apparently during the maintenance they have changed the properties of some servers, we will update our database and let you know as soon as it is done.

Thank you very much for your patience.
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 6/11/10, 2:41 AM

A little update: We just patched to let Magelo Sync account for these changes. You should be able to Sync your characters fine now.
Zaligron
Registered User

Nbr post: 7
Register: 2/8/02
Posted: 6/11/10, 8:24 AM

im still getting the problem im on caelestraz
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 6/11/10, 9:16 AM

Hi Zaligron, I've been able to Sync a character on Caelestrasz. Could you please try and restart Magelo Sync to see if it will detect your character?

If not, please press Ctrl + Shift + L when Magelo Sync is active to open up the log, then copy and paste the contents into the bug report post. You can also find the log in your Magelo Sync installation directory (magelo.log).

Thank you.
Zaligron
Registered User

Nbr post: 7
Register: 2/8/02
Posted: 6/11/10, 12:11 PM

[00:08:50] [WARNING] Could not find: magelo-i18n []
[00:08:50] [INFO] Using magelo-i18n[en]
[00:08:50] [INFO] Using magelo-i18n[en_AU]
[00:08:50] [INFO] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[00:08:50] [INFO] Windows Vista 6.0 x86
[00:08:50] [INFO] Java version 1.6.0_20
[00:08:50] [INFO] Australia/Sydney, en_AU, windows-1252
[00:08:50] [INFO]
[00:08:51] [INFO] Initialisation des services...
[00:08:51] [INFO] Authentification automatique de l'utilisateur...
[00:08:52] [INFO] Game Slots : 0 free of 0
[00:08:52] [INFO] Utilisateur authentifié : zaligron (REGISTERED)
[00:08:52] [INFO] Démarrage des services...
[00:08:52] [INFO] Démarrage du service : Content Synchronizer
[00:08:52] [INFO] Démarrage du service : Deadlock Hunter
[00:08:53] [INFO] Démarrage du service : Recherche de processus
[00:08:55] [INFO] Nouveau processus détecté : [Process id=4764 name=wow.exe path=C:\Program Files\World of Warcraft\WoW.exe]
[00:08:55] [INFO] Process found : wow.exe
[00:08:56] [INFO] Création du moniteur World of Warcraft
[00:08:56] [INFO] Démarrage du game monitor : World of Warcraft
[00:09:34] [INFO] Auto Synchronization triggered for 'Gnômercy'
[00:09:34] [INFO] Synchronisation complète du personnage 'Gnômercy'
[00:09:34] [INFO] Authentification automatique de l'utilisateur...
[00:09:35] [INFO] Game Slots : 0 free of 0
[00:09:35] [INFO] Utilisateur authentifié : zaligron (REGISTERED)
[00:09:35] [INFO] Session réactivée, nouvelle tentative pour: class com.magelo.qh
[00:09:36] [INFO] Slots disponibles: 0
[00:09:36] [INFO] Sending game content to server...
[00:09:36] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15186
[00:09:36] [INFO] Nouveaux objets détectés : 15186
[00:09:42] [INFO] Objets demandés par le serveur : 5
[00:09:42] [INFO] Envoi des observations
[00:09:49] [WARNING] Unsupported game server.
com.magelo.gb
[00:09:49] [INFO] Sending game content to server...
[00:09:49] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15186
[00:09:49] [INFO] Nouveaux objets détectés : 0
[00:09:51] [INFO] Auto Synchronization triggered for 'Gnômercy'
[00:09:51] [INFO] Synchronisation complète du personnage 'Gnômercy'
[00:09:51] [INFO] Slots disponibles: 0
[00:09:51] [INFO] Sending game content to server...
[00:09:51] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15193
[00:09:51] [INFO] Nouveaux objets détectés : 7
[00:09:51] [INFO] Objets demandés par le serveur : 0
[00:09:51] [INFO] Envoi des observations
[00:09:52] [INFO] Sending game content to server...
[00:09:52] [INFO] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15193
[00:09:52] [INFO] Nouveaux objets détectés : 0
[00:09:52] [INFO] Envoi des observations


Ive uninstalled and reinstalled magelo

ive checked java install and updates

not sure whats next i know it has program permissions

and as far as im aware i havent changed anything since it last worked on my pc
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 6/14/10, 8:57 AM

Thank you, Zaligron. We're looking into this and will update you as soon as we found out what is wrong.
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 6/17/10, 2:46 AM

Update: Characters on all US servers should have no problems with Magelo Sync now. Zaligron, would you mind trying to Sync your characters again and let us know how it goes?

Thanks.
Zaligron
Registered User

Nbr post: 7
Register: 2/8/02
Posted: 6/19/10, 11:11 PM

It tried got the same response.. unsuported: caelestrasz

if i click okay it then shows me my character, shows the quests level location target ect so magelo is working client side it just isn't uploading, heres the log

[2010-06-20 11:06:31] Could not find: magelo-i18n []
[2010-06-20 11:06:31] Using magelo-i18n[en]
[2010-06-20 11:06:31] Using magelo-i18n[en_AU]
[2010-06-20 11:06:31] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2010-06-20 11:06:31] Windows Vista 6.0 x86
[2010-06-20 11:06:31] Java version 1.6.0_20
[2010-06-20 11:06:31] Australia/Sydney, en_AU, windows-1252
[2010-06-20 11:06:31]
[2010-06-20 11:06:32] Initialisation des services...
[2010-06-20 11:06:34] Authentification automatique de l'utilisateur...
[2010-06-20 11:06:34] Game Slots : 0 free of 0
[2010-06-20 11:06:34] Utilisateur authentifié : zaligron (REGISTERED)
[2010-06-20 11:06:34] Démarrage des services...
[2010-06-20 11:06:34] Démarrage du service : Content Synchronizer
[2010-06-20 11:06:34] Démarrage du service : Deadlock Hunter
[2010-06-20 11:06:36] Démarrage du service : Recherche de processus
[2010-06-20 11:06:37] Nouveau processus détecté : [Process id=5428 name=wow.exe path=C:\Program Files\World of Warcraft\WoW.exe]
[2010-06-20 11:06:37] Process found : wow.exe
[2010-06-20 11:06:39] Création du moniteur World of Warcraft
[2010-06-20 11:06:39] Démarrage du game monitor : World of Warcraft
[2010-06-20 11:07:09] Auto Synchronization triggered for 'Phrostshock'
[2010-06-20 11:07:09] Synchronisation complète du personnage 'Phrostshock'
[2010-06-20 11:07:10] Authentification automatique de l'utilisateur...
[2010-06-20 11:07:10] Game Slots : 0 free of 0
[2010-06-20 11:07:10] Utilisateur authentifié : zaligron (REGISTERED)
[2010-06-20 11:07:10] Session réactivée, nouvelle tentative pour: class com.magelo.qh
[2010-06-20 11:07:11] Slots disponibles: 0
[2010-06-20 11:07:11] Sending game content to server...
[2010-06-20 11:07:11] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15428
[2010-06-20 11:07:11] Nouveaux objets détectés : 15428
[2010-06-20 11:07:16] Objets demandés par le serveur : 2
[2010-06-20 11:07:17] Envoi des observations
[2010-06-20 11:07:33] Unsupported game server.
com.magelo.gb
[2010-06-20 11:07:33] Sending game content to server...
[2010-06-20 11:07:33] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15428
[2010-06-20 11:07:33] Nouveaux objets détectés : 0
[2010-06-20 11:07:34] Auto Synchronization triggered for 'Phrostshock'
[2010-06-20 11:07:34] Synchronisation complète du personnage 'Phrostshock'
[2010-06-20 11:07:34] Slots disponibles: 0
[2010-06-20 11:07:34] Sending game content to server...
[2010-06-20 11:07:34] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15461
[2010-06-20 11:07:34] Nouveaux objets détectés : 33
[2010-06-20 11:07:35] Objets demandés par le serveur : 0
[2010-06-20 11:07:35] Envoi des observations
[2010-06-20 11:07:35] Sending game content to server...
[2010-06-20 11:07:35] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15461
[2010-06-20 11:07:35] Nouveaux objets détectés : 0
[2010-06-20 11:07:35] Envoi des observations
[2010-06-20 11:07:37] Unsupported game server.
com.magelo.gb
[2010-06-20 11:07:44] Synchronisation complète du personnage 'Phrostshock'
[2010-06-20 11:07:44] Slots disponibles: 0
[2010-06-20 11:07:44] Sending game content to server...
[2010-06-20 11:07:44] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15461
[2010-06-20 11:07:44] Nouveaux objets détectés : 0
[2010-06-20 11:07:44] Envoi des observations
[2010-06-20 11:07:49] Unsupported game server.
com.magelo.gb
[2010-06-20 11:08:05] Auto Synchronization triggered for 'Phrostshock'
[2010-06-20 11:08:05] Synchronisation complète du personnage 'Phrostshock'
[2010-06-20 11:08:05] Slots disponibles: 0
[2010-06-20 11:08:05] Sending game content to server...
[2010-06-20 11:08:05] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 15461
[2010-06-20 11:08:05] Nouveaux objets détectés : 0
[2010-06-20 11:08:05] Envoi des observations
[2010-06-20 11:08:06] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'

so ill take another look at permissions ect but im assuming because it can start up and patch itself the permissions are set okay

i use armor online and its worked with that firewall prior to this, i just cant think of any settings changed, the only thing ive changed is battelping i use it now in stead of smoothping and i dont remember if ive changed that since syncing last

only thing i can note is that this is an oceanic server and with the new data centre coming i wonder if something has changed server side preemptively also this is a server that has been upgraded for the battlenet changes for real id

but then you d said youve sync a toon so thats why i wonder if its client side and after ummmm more than 8 years of using it cant figure it out lol
Rinsam
Registered User

Nbr post: 1
Register: 6/20/10
Posted: 6/20/10, 3:02 AM

I'm having problems syncing too.

[2010-06-20 00:02:05] Could not find: magelo-i18n []
[2010-06-20 00:02:05] Using magelo-i18n[en]
[2010-06-20 00:02:05] Using magelo-i18n[en_US]
[2010-06-20 00:02:05] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2010-06-20 00:02:05] Windows 7 6.1 x86
[2010-06-20 00:02:05] Java version 1.6.0_20
[2010-06-20 00:02:05] America/Chicago, en_US, windows-1252
[2010-06-20 00:02:05]
[2010-06-20 00:02:05] Initialisation des services...
[2010-06-20 00:02:07] Authentification automatique de l'utilisateur...
[2010-06-20 00:02:07] Game Slots : 0 free of 0
[2010-06-20 00:02:07] Utilisateur authentifié : rinsam (REGISTERED)
[2010-06-20 00:02:07] Démarrage des services...
[2010-06-20 00:02:07] Démarrage du service : Content Synchronizer
[2010-06-20 00:02:07] Démarrage du service : Deadlock Hunter
[2010-06-20 00:02:09] Démarrage du service : Recherche de processus
[2010-06-20 00:02:10] Le jeu WOW est déjà lancé
[2010-06-20 00:02:10] Nouveau processus détecté : [Process id=1880 name=wow.exe path=C:\Users\Public\Games\World of Warcraft\WoW.exe]
[2010-06-20 00:02:10] Process found : wow.exe
[2010-06-20 00:02:11] Création du moniteur World of Warcraft
[2010-06-20 00:02:12] Démarrage du game monitor : World of Warcraft
[2010-06-20 00:02:13] Sending game content to server...
[2010-06-20 00:02:13] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 2613
[2010-06-20 00:02:13] Nouveaux objets détectés : 2613
[2010-06-20 00:02:13] Authentification automatique de l'utilisateur...
[2010-06-20 00:02:13] Game Slots : 0 free of 0
[2010-06-20 00:02:13] Utilisateur authentifié : rinsam (REGISTERED)
[2010-06-20 00:02:13] Session réactivée, nouvelle tentative pour: class com.magelo.sync.kc
[2010-06-20 00:02:14] Impossible de récupérer le status du personnage
com.magelo.cb
[2010-06-20 00:02:14] Authentification automatique de l'utilisateur...
[2010-06-20 00:02:14] Game Slots : 0 free of 0
[2010-06-20 00:02:14] Utilisateur authentifié : rinsam (REGISTERED)
[2010-06-20 00:02:14] Session réactivée, nouvelle tentative pour: class com.magelo.sh
[2010-06-20 00:02:15] Synchronisation complète du personnage 'Rinsam'
[2010-06-20 00:02:15] Slots disponibles: 0
[2010-06-20 00:02:15] Objets demandés par le serveur : 0
[2010-06-20 00:02:15] Sending game content to server...
[2010-06-20 00:02:15] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 2613
[2010-06-20 00:02:15] Nouveaux objets détectés : 0
[2010-06-20 00:02:15] Envoi des observations
[2010-06-20 00:02:17] Unsupported game server.
com.magelo.gb
[2010-06-20 00:02:19] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
krogh
Advisor

Nbr post: 292
Register: 1/11/07
Posted: 6/21/10, 2:04 AM

Hey there !

sorry for the late answer, but I think I found out your problem (both Zaligron and Rinsam).

It seems you changed your "realmlist.wtf" in some way, could you check the content of this file... You'll find it in < Your WoW directory >/Data/enUS/realmlist.wtf

Its content should be either this, if you never changed it...

set realmlist us.logon.worldofwarcraft.com
set patchlist us.version.worldofwarcraft.com
set realmlistbn ""
set portal us


Or this, if you experience problems login with your battle.net account.

set realmlist us.logon.worldofwarcraft.com
set patchlist us.version.worldofwarcraft.com
set realmlistbn "us.logon.battle.net"
set portal us
Zaligron
Registered User

Nbr post: 7
Register: 2/8/02
Posted: 6/23/10, 2:39 AM

have to wait till after patch update to test it thanks though, as far as i can remember its a freecap/putty change for ssh tunnels on the realms list i don't use it atm so hoping resetting it will fix it but have to look at it again once isp fixes wow gateway