Registered User
Nbr post: 3
Register: 7/4/10
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Posted: 4/29/11, 9:25 PM
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Hey, I am getting a system error when I try to sync my level 1 char, however syncing my level 85 works fine, trying to view my level 1 char profile also gives a system error.
Any idea whats up?
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/2/11, 11:36 PM
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Hello Furby!
Can you please try again to sync your level 1 character? If it does not work, could you please give us your Magelo Sync log so we can have a better understanding of what is going on. To get your Magelo Sync log, once the focus is on Magelo Sync, just press CTRL + SHIFT + L and copy the content of the file in your reply here.
Thanks
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Registered User
Nbr post: 3
Register: 7/4/10
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Posted: 5/3/11, 10:47 AM
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Did 2 logs, first is the failed level 1 sync, second is a successful level 85 sync.
[2011-05-03 13:43:24] Could not find: magelo-i18n []
[2011-05-03 13:43:24] Using magelo-i18n[en]
[2011-05-03 13:43:24] Using magelo-i18n[en_GB]
[2011-05-03 13:43:24] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2011-05-03 13:43:24] Windows 7 6.1 x86
[2011-05-03 13:43:24] Java version 1.6.0_24
[2011-05-03 13:43:24] Europe/London, en_GB, windows-1252
[2011-05-03 13:43:24]
[2011-05-03 13:43:24] Initialisation des services...
[2011-05-03 13:43:27] Authentification automatique de l'utilisateur...
[2011-05-03 13:43:27] Game Slots : 3 free of 3
[2011-05-03 13:43:27] Utilisateur authentifie : Furby (PREMIUM)
[2011-05-03 13:43:27] Demarrage des services...
[2011-05-03 13:43:27] Demarrage du service : Content Synchronizer
[2011-05-03 13:43:27] Demarrage du service : Deadlock Hunter
[2011-05-03 13:43:28] Demarrage du service : Recherche de processus
[2011-05-03 13:43:30] Nouveau processus detecte : [Process id=4656 name=wow.exe path=C:\Program Files\World of Warcraft\WoW.exe]
[2011-05-03 13:43:30] Process found : wow.exe
[2011-05-03 13:43:31] Création du moniteur World of Warcraft
[2011-05-03 13:43:31] Demarrage du game monitor : World of Warcraft
[2011-05-03 13:43:32] Sending game content to server...
[2011-05-03 13:43:32] Objets detectes par GameMonitor (World of Warcraft 1.1.1) : 6243
[2011-05-03 13:43:32] Nouveaux objets detectes : 6243
[2011-05-03 13:43:32] Authentification automatique de l'utilisateur...
[2011-05-03 13:43:33] Game Slots : 3 free of 3
[2011-05-03 13:43:33] Utilisateur authentifie : Furby (PREMIUM)
[2011-05-03 13:43:33] Session reactivee, nouvelle tentative pour: class com.magelo.sync.kc
[2011-05-03 13:43:33] Impossible de recuperer le status du personnage
com.magelo.cb
[2011-05-03 13:43:34] Objets demandes par le serveur : 0
[2011-05-03 13:43:34] Synchronisation complete du personnage 'Thisisanalt'
[2011-05-03 13:43:34] Slots disponibles: 3
[2011-05-03 13:43:34] Sending game content to server...
[2011-05-03 13:43:34] Objets detectes par GameMonitor (World of Warcraft 1.1.1) : 6461
[2011-05-03 13:43:34] Nouveaux objets detectes : 218
[2011-05-03 13:43:34] Objets demandes par le serveur : 0
[2011-05-03 13:43:34] Envoi des observations
[2011-05-03 13:43:35] Impossible de synchroniser les personnages
com.magelo.eb:
[2011-05-03 13:43:41] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
And a successful sync log:
[2011-05-03 13:41:11] Could not find: magelo-i18n []
[2011-05-03 13:41:11] Using magelo-i18n[en]
[2011-05-03 13:41:11] Using magelo-i18n[en_GB]
[2011-05-03 13:41:11] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2011-05-03 13:41:11] Windows 7 6.1 x86
[2011-05-03 13:41:11] Java version 1.6.0_24
[2011-05-03 13:41:11] Europe/London, en_GB, windows-1252
[2011-05-03 13:41:11]
[2011-05-03 13:41:11] Initialisation des services...
[2011-05-03 13:41:13] Authentification automatique de l'utilisateur...
[2011-05-03 13:41:14] Game Slots : 3 free of 3
[2011-05-03 13:41:14] Utilisateur authentifie : Furby (PREMIUM)
[2011-05-03 13:41:14] Demarrage des services...
[2011-05-03 13:41:14] Demarrage du service : Content Synchronizer
[2011-05-03 13:41:14] Demarrage du service : Deadlock Hunter
[2011-05-03 13:41:15] Demarrage du service : Recherche de processus
[2011-05-03 13:41:17] Nouveau processus detecte : [Process id=4656 name=wow.exe path=C:\Program Files\World of Warcraft\WoW.exe]
[2011-05-03 13:41:17] Process found : wow.exe
[2011-05-03 13:41:18] Création du moniteur World of Warcraft
[2011-05-03 13:41:18] Demarrage du game monitor : World of Warcraft
[2011-05-03 13:41:19] Sending game content to server...
[2011-05-03 13:41:19] Objets detectes par GameMonitor (World of Warcraft 1.1.1) : 6245
[2011-05-03 13:41:19] Nouveaux objets detectes : 6245
[2011-05-03 13:41:19] Authentification automatique de l'utilisateur...
[2011-05-03 13:41:19] Game Slots : 3 free of 3
[2011-05-03 13:41:19] Utilisateur authentifie : Furby (PREMIUM)
[2011-05-03 13:41:19] Session reactivee, nouvelle tentative pour: class com.magelo.sync.kc
[2011-05-03 13:41:19] Impossible de recuperer le status du personnage
com.magelo.cb
[2011-05-03 13:41:20] Objets demandes par le serveur : 0
[2011-05-03 13:41:22] Synchronisation complete du personnage 'Furby'
[2011-05-03 13:41:22] Slots disponibles: 3
[2011-05-03 13:41:22] Sending game content to server...
[2011-05-03 13:41:22] Objets detectes par GameMonitor (World of Warcraft 1.1.1) : 6507
[2011-05-03 13:41:22] Nouveaux objets detectes : 260
[2011-05-03 13:41:23] Objets demandes par le serveur : 0
[2011-05-03 13:41:23] Envoi des observations
[2011-05-03 13:41:26] Synchronisation de Furby reussie
[2011-05-03 13:41:29] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/4/11, 12:19 AM
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Thank you Furby for your logs. Could you please try again to sync today? We fixed an issue yesterday in Magelo Sync so hopefully everything will be ok for you now.
Please keep me posted 
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Registered User
Nbr post: 3
Register: 7/4/10
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Posted: 5/4/11, 11:23 AM
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Seems to be working fine now, thanks for the quick fix.
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/5/11, 12:58 AM
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You're welcome!
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