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Messages dans le sujet: Cannot synchronize character after MOP update
loulina
Admin

Nbr msg: 4235
Enregistré: 09/02/2006
Ecrit le: 28/02/2013 04:35

If you are having issue to synchronize your character, after we patched Magelo Sync on Feb 25 to support MOP, please post your Magelo Sync log here.

You just need to try again to sync your character and when the error orccurs, press "ctrl + shift + L", keeping the focus on Magelo Sync. A window will open with a code, you can copy and past in your message.

Thank you
elvenstar70
Membre

Nbr msg: 8
Enregistré: 22/02/2013
Ecrit le: 28/02/2013 09:14

[2013-02-28 03:09:49] Could not find: magelo-i18n []
[2013-02-28 03:09:49] Using magelo-i18n[en]
[2013-02-28 03:09:49] Using magelo-i18n[en_US]
[2013-02-28 03:09:49] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2013-02-28 03:09:49] Windows 7 6.1 amd64
[2013-02-28 03:09:49] Java version 1.7.0_15
[2013-02-28 03:09:49] America/New_York, en_US, windows-1252
[2013-02-28 03:09:49]
[2013-02-28 03:09:49] Initialisation des services...
[2013-02-28 03:10:04] Authentification automatique de l'utilisateur...
[2013-02-28 03:10:04] Game Slots : 1 free of 1
[2013-02-28 03:10:04] Utilisateur authentifie : elvenstar70 (PREMIUM)
[2013-02-28 03:10:04] Demarrage des services...
[2013-02-28 03:10:04] Demarrage du service : Content Synchronizer
[2013-02-28 03:10:04] Demarrage du service : Deadlock Hunter
[2013-02-28 03:10:05] Demarrage du service : Recherche de processus
[2013-02-28 03:10:16] Browsing ' http://www.magelo.com'
[2013-02-28 03:11:04] Sending game content to server...
[2013-02-28 03:11:04] Nouveaux objets detectes : 0
[2013-02-28 03:11:04] Envoi des observations
loulina
Admin

Nbr msg: 4235
Enregistré: 09/02/2006
Ecrit le: 01/03/2013 08:15

Hi elvenstar70
Do you have the game running? The log only shows that you are logged into Magelo Sync. Please start to log your character in the game, then log into Magelo Sync. It should automatically detect your character. If it's not the case, you can press "ctrl + shift+ L" to post a fresh log. Thank you.
elvenstar70
Membre

Nbr msg: 8
Enregistré: 22/02/2013
Ecrit le: 02/03/2013 02:41

[2013-03-01 20:39:29] Could not find: magelo-i18n []
[2013-03-01 20:39:29] Using magelo-i18n[en]
[2013-03-01 20:39:29] Using magelo-i18n[en_US]
[2013-03-01 20:39:29] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2013-03-01 20:39:29] Windows 7 6.1 amd64
[2013-03-01 20:39:29] Java version 1.7.0_15
[2013-03-01 20:39:29] America/New_York, en_US, windows-1252
[2013-03-01 20:39:29]
[2013-03-01 20:39:29] Initialisation des services...
[2013-03-01 20:39:31] Authentification automatique de l'utilisateur...
[2013-03-01 20:39:32] Game Slots : 1 free of 1
[2013-03-01 20:39:32] Utilisateur authentifie : elvenstar70 (PREMIUM)
[2013-03-01 20:39:32] Demarrage des services...
[2013-03-01 20:39:32] Demarrage du service : Content Synchronizer
[2013-03-01 20:39:32] Demarrage du service : Deadlock Hunter
[2013-03-01 20:39:33] Demarrage du service : Recherche de processus
[2013-03-01 20:40:32] Sending game content to server...
[2013-03-01 20:40:32] Nouveaux objets detectes : 0
[2013-03-01 20:40:32] Envoi des observations
elvenstar70
Membre

Nbr msg: 8
Enregistré: 22/02/2013
Ecrit le: 02/03/2013 02:43

Logged into game ,logged into magelo sync,I hit world of warcraft on the menu,says I have to launch World of warcraft manually.But I already have to no result.Plus I did the cntrl,shift,L and nothing.
Jelan
Admin

Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 02/03/2013 08:58

Are you sure you are not using the wow 64 bit client ? Because the only reason why Magelo Sync would be be able to detect the game at all that I can think of is that...

Remember that right now, Magelo Sync only works with wow 32bit.
elvenstar70
Membre

Nbr msg: 8
Enregistré: 22/02/2013
Ecrit le: 03/03/2013 02:13

Yea...I have no idea what client it is.32 or 64.If I have a 64 can and how do I switch it to the correct one?I don't want to go through installing and reinstalling it,to me its not worth the hassle.
elvenstar70
Membre

Nbr msg: 8
Enregistré: 22/02/2013
Ecrit le: 04/03/2013 06:22

Well I got it all taken care of ,found that you can switch to 32 in the option panel of wow.And its working.As far as updating.
WixenDaBomb
Membre

Nbr msg: 2
Enregistré: 17/07/2002
Ecrit le: 15/03/2013 05:25

Tried switching to 32 bit mod for WoW and still am unable to sync with Magelo update.

[2013-03-15 00:22:15] Could not find: magelo-i18n []
[2013-03-15 00:22:15] Using magelo-i18n[en]
[2013-03-15 00:22:15] Using magelo-i18n[en_US]
[2013-03-15 00:22:15] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2013-03-15 00:22:15] Windows 7 6.1 amd64
[2013-03-15 00:22:15] Java version 1.7.0_17
[2013-03-15 00:22:15] America/New_York, en_US, windows-1252
[2013-03-15 00:22:15]
[2013-03-15 00:22:15] Initialisation des services...
[2013-03-15 00:22:15] Authentification automatique de l'utilisateur...
[2013-03-15 00:22:16] Game Slots : 0 free of 0
[2013-03-15 00:22:16] Utilisateur authentifie : WixenDaBomb (REGISTERED)
[2013-03-15 00:22:16] Demarrage des services...
[2013-03-15 00:22:16] Demarrage du service : Content Synchronizer
[2013-03-15 00:22:16] Demarrage du service : Deadlock Hunter
[2013-03-15 00:22:17] Demarrage du service : Recherche de processus
[2013-03-15 00:22:27] Nouveau processus detecte : WoW.exe[15616]
[2013-03-15 00:22:27] Process found : WoW.exe
[2013-03-15 00:22:29] Configuration de jeu null ou vide (CRC: 8efcbc66)
[2013-03-15 00:23:05] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
[2013-03-15 00:23:16] Sending game content to server...
[2013-03-15 00:23:16] Nouveaux objets detectes : 0
[2013-03-15 00:23:16] Envoi des observations
[2013-03-15 00:25:22] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
loulina
Admin

Nbr msg: 4235
Enregistré: 09/02/2006
Ecrit le: 18/03/2013 04:33

There was a new Hotfixes applied in the game on March 15 and we are working on the update of Magelo Sync. Please keep an eye on the homepage news for an update.
lucyming
Membre

Nbr msg: 1
Enregistré: 29/03/2013
Ecrit le: 29/03/2013 13:32

I tested one of my characters, it copied over. Wohooo !


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