I've not been able to sync my character since patch 3.1.2 was released. It loads my character but when I click 'sync' it says;
'An Error Has Occured During Syncronisation. Please try Again Later'
This has been the case since patch day. I have included the information below to hopefully help identify the problem;
[2009-05-22 09:57:58] Could not find: magelo-i18n []
[2009-05-22 09:57:58] Using magelo-i18n[en]
[2009-05-22 09:57:58] Using magelo-i18n[en_GB]
[2009-05-22 09:57:58] Magelo Sync 4.1.4, Copyright (C) 2009 Magelo SA
[2009-05-22 09:57:58] Windows Vista 6.0 x86
[2009-05-22 09:57:58] Java version 1.6.0_13
[2009-05-22 09:57:58] Europe/London, en_GB, windows-1252
[2009-05-22 09:57:58]
[2009-05-22 09:57:58] Initialisation des services...
[2009-05-22 09:58:01] Authentification automatique de l'utilisateur...
[2009-05-22 09:58:01] Game Slots : 0 free of 0
[2009-05-22 09:58:01] Utilisateur authentifié : Neogeta (REGISTERED)
[2009-05-22 09:58:01] Démarrage des services...
[2009-05-22 09:58:01] Démarrage du service : Content Synchronizer
[2009-05-22 09:58:01] Démarrage du service : Deadlock Hunter
[2009-05-22 09:58:02] Démarrage du service : Recherche de processus
[2009-05-22 09:58:04] Le jeu WOW est déjà lancé
[2009-05-22 09:58:04] Nouveau processus détecté : [Process id=4048 name=wow.exe path=C:\Users\Public\Games\World of Warcraft\WoW.exe]
[2009-05-22 09:58:04] Process found : wow.exe
[2009-05-22 09:58:05] Création du moniteur World of Warcraft
[2009-05-22 09:58:05] Démarrage du game monitor : World of Warcraft
[2009-05-22 09:58:07] Sending game content to server...
[2009-05-22 09:58:07] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 13088
[2009-05-22 09:58:07] Nouveaux objets détectés : 13088
[2009-05-22 09:58:07] Authentification automatique de l'utilisateur...
[2009-05-22 09:58:07] Game Slots : 0 free of 0
[2009-05-22 09:58:07] Utilisateur authentifié : Neogeta (REGISTERED)
[2009-05-22 09:58:07] Session réactivée, nouvelle tentative pour: class com.magelo.sync.kc
[2009-05-22 09:58:07] Impossible de récupérer le status du personnage
com.magelo.cb
[2009-05-22 09:58:09] Synchronisation complète du personnage 'Neogeta'
[2009-05-22 09:58:09] Slots disponibles: 0
[2009-05-22 09:58:11] Objets demandés par le serveur : 0
[2009-05-22 09:58:11] Sending game content to server...
[2009-05-22 09:58:11] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 13088
[2009-05-22 09:58:11] Nouveaux objets détectés : 0
[2009-05-22 09:58:11] Envoi des observations
[2009-05-22 09:58:11] Impossible de synchroniser les personnages
com.magelo.eb:
[2009-05-22 09:59:01] Sending game content to server...
[2009-05-22 09:59:01] Objets détectés par GameMonitor (World of Warcraft 1.1.0) : 13088
[2009-05-22 09:59:01] Nouveaux objets détectés : 0
[2009-05-22 09:59:01] Envoi des observations
[2009-05-22 09:59:20] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
Erycil
Membre
Nbr msg: 2681
Enregistré: 23/07/2008
Ecrit le: 22/05/2009 14:42
Hi, Neogeta - can you let me know which map were you at when you tried to Sync please? May I also suggest restarting Magelo Sync if the error comes up and try to Sync again?
Thank you very much for your patience.
Neogeta
Membre
Nbr msg: 6
Enregistré: 02/12/2008
Ecrit le: 22/05/2009 17:05
I was in Northrend, I tried it several times in Dalaran mainly but also in Dragonsblight.
FlowersInMidgar
Membre
Nbr msg: 4
Enregistré: 25/08/2008
Ecrit le: 22/05/2009 19:20
I've had the same error.
I was in Northrend > Icecrown.
I went to Ironforge then, rebooted both Magelo and WOW and received the same message.
~ Jason Litzau
Neogeta
Membre
Nbr msg: 6
Enregistré: 02/12/2008
Ecrit le: 24/05/2009 17:14
I have tried the above suggestions but I am being getting the same, 'An Error has Occured During Syncronisation. Please Try Again later'.
Erycil
Membre
Nbr msg: 2681
Enregistré: 23/07/2008
Ecrit le: 25/05/2009 12:16
Hi and thanks for the information, Neogeta and FlowersinMidgar!
This error was due to an error in the database with some rather new items; we will resolve it in a couple days' time.
Thank you for your patience - I'll follow up on this as soon as we've corrected this issue!
Edit: We've updated the database, please feel free to go ahead and Sync your characters!
