Пользователь
Сообщений: 10
Регистрация: 26.07.2008
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Отправлено: 23.06.2013, 17:59
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ok click my magelo sync, windows ask if I want to run I say yes and nothing happens. I have uninstalled the program and reinstalled it still the same thing. can you help me?
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http://eq.magelo.com/profile/1420490
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 24.06.2013, 0:59
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Hi windfinder1,
Can you try again and check Magelo Sync is not minimized in your systray?
Do you see Magelo Sync in your task manager? Press ctrl+shift+esc to start it.
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Пользователь
Сообщений: 10
Регистрация: 26.07.2008
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 25.06.2013, 0:20
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That's strange.... Do you have any log in the Magelo Sync install folder ?
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Пользователь
Сообщений: 10
Регистрация: 26.07.2008
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 02.07.2013, 22:47
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The Magelo Sync install folder is in your computer. Please go to Program files > Magelo > Magelo Sync. The log file is there under "magelo.log" name. Please open it with any text editor and copy its content in your reply. Thank you
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премиум Пользователь
Сообщений: 12
Регистрация: 05.02.2002
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Отправлено: 12.07.2013, 23:41
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I am having this exact same issue. The last time Magelo Sync worked for me was 5/22. I have also uninstalled and removed the folder and reinstalled. I double click the exe and nothing happens, the program doesn't run, it's not in the task list, and there is no log file created.
I'm on Win XP still. Any help would be greatly appreciated.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 15.07.2013, 0:04
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Thanks Midasa for your report. It makes us wondering if the issue is with Windows XP... windfinder1, do you also are running Windows XP?
Could you please both try the following:
- Right click on the Magelo Sync icon
- Choose "Properties"
- Go to "Compatibility" tab
- Check "Run this program as an administrator"
- Click "Apply" and "Ok"
Then try again to launch Magelo Sync. Does that change anything?
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премиум Пользователь
Сообщений: 12
Регистрация: 05.02.2002
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Отправлено: 15.07.2013, 21:10
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Hi, Loulina. In Win XP there is no option to run as administrator for me. Any other suggestions?
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 16.07.2013, 5:21
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Ok... We need to install Windows XP in a virtual machine and try to reproduce the issue. We will keep you posted.
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премиум Пользователь
Сообщений: 12
Регистрация: 05.02.2002
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Отправлено: 24.07.2013, 2:16
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I installed magelo sync on my Win 7 conputer and it works fine. Must be something with XP. On my XP box, I turned off all services, if that makes a difference. It sounds familiar that there was some requirement for some service to be running.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 24.07.2013, 4:21
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Thanks for keeping us posted. We will keep you posted if we find the solution on Windows XP.
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премиум Пользователь
Сообщений: 12
Регистрация: 05.02.2002
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Отправлено: 27.07.2013, 15:15
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While I was doing something on another website, i was told to update my java 7 version. After I did that, i tried Magelo Sync again and it's now working for me on XP. Thanks for your time.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 28.07.2013, 23:02
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Alright, thank you Midasa for the update.
windfinder1, if we are dealing with a Java issue, could you please check the Java version installed on your computer? You need to have Java 7 installed. We recommend you to get both Java7 64 bits and Java7 32 bits installed to avoid any issue.
You can read this FAQ entry for more details about how to update your Java: http://eq.magelo.com/faq/view_entry.jspa?faqEntry=5297
Please keep me posted. Thank you
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