премиум Пользователь
Сообщений: 39
Регистрация: 12.04.2002
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Отправлено: 26.01.2016, 20:10
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I server moved back to The Rathe and once again my Magelo is hosed up.
I want to KEEP the magelo I have from old Number 220870 Please fix it?
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Lainiea
Druid level 125
Babey
Enchanter level 125
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премиум Пользователь
Сообщений: 39
Регистрация: 12.04.2002
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Отправлено: 26.01.2016, 22:34
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Messages in topic: Sync error (log) if you look at this topic, you will see I had this same issue 12/20/2014
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Lainiea
Druid level 125
Babey
Enchanter level 125
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 29.01.2016, 1:57
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Hi Lainiea,
Sorry about this. When your moved your character on another server Magelo Sync created a duplicate with another id. We are going to fix this and give you back your old id. I will let you know when it's done.
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Пользователь
Сообщений: 4
Регистрация: 30.01.2016
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Отправлено: 30.01.2016, 12:38
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I had to create a new account as my original one seems to no longer work.
I cant log into MAGELO even tho I know my username and password.
Do you know why?
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 01.02.2016, 6:22
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Do you have some difficulty to log in the website or Magelo Sync?
In any case, I can reset your password to help you login again. Let me know if you are ok with that and I will send you a temporary password by email.
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Пользователь
Сообщений: 4
Регистрация: 30.01.2016
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Отправлено: 01.02.2016, 6:45
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I had to make this account since for some reason I am locked out of my original account the one with Lainiea and Babey which is an old account. I dont know why it is blocking me now it wont accept the password so I need help. Can you see on your end what is going on? What happened to make this log in and password invalid all of a sudden? My account is paid for premium. Please help me redo my password to see if it will let me back in?
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 01.02.2016, 7:20
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I just sent you an email (on the email address you used to register your Lainiea account).
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Пользователь
Сообщений: 4
Регистрация: 30.01.2016
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Отправлено: 01.02.2016, 7:28
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I tried UNSUCCESSFULLY to log in 5 times. It wont take Lainiea or lainiea
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премиум Пользователь
Сообщений: 39
Регистрация: 12.04.2002
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Отправлено: 02.02.2016, 18:18
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I am able to access my account now.
Please help me get the correct ID on my char now.
Thank you
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Lainiea
Druid level 125
Babey
Enchanter level 125
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 05.02.2016, 2:14
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Hi Lainiea,
We put something in place to track what is going on with the id change.
Could you please delete your character and sync it again? It will not fix the issue but it will help us understand what is going on.
Thanks
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премиум Пользователь
Сообщений: 39
Регистрация: 12.04.2002
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Отправлено: 05.02.2016, 7:42
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I am not sure what you did...but IT FIXED IT !!!
HUGS and thank you from the bottom of my heart !!!!!!!!!!!!
Both of my chars update properly and have their IDs right !!!!
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Lainiea
Druid level 125
Babey
Enchanter level 125
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 11.02.2016, 4:53
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Good to see everything is back to normal for you Lainiea.
Thank you again for your patience and your support. 
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