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Сообщений в теме: Unable to log in to the Magelo Sync
ShawnAlan1
премиум Пользователь

Сообщений: 7
Регистрация: 23.07.2022
Отправлено: 14.01.2024, 20:50

for 2 days I have been Unable to log in to the Magelo Sync. I reset my password and no help. I can log into the website just fine. I have been using the program for maybe a year without issue
ShawnAlan1
премиум Пользователь

Сообщений: 7
Регистрация: 23.07.2022
Отправлено: 16.01.2024, 20:17

Still unable to log into the app. Bought more slots to make sure that was not some weird issue. Validated my account doesn't expire until July. I copy and paste the username and password into the website, and works. I copy paste into the app, no luck. I have been a premium member this time around (was many years ago also) for over 2 years, and the app had been working. App responds with "Invalid username or password". Again, copy and pasted both from notepad. No trailing/leading spaces or hidden characters
Fenthen
Советник

Сообщений: 1659
Регистрация: 31.08.2001
Отправлено: 17.01.2024, 22:27

I wonder if this is somehow related to the forums not understanding characters within posts.


Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
Jelan
Администратор

Сообщений: 11461
Регистрация: 04.05.2001
Отправлено: 18.01.2024, 6:08

Hi ShawnAlan1,

Can you please give it another try and let us know how it goes ?
Thanks
ShawnAlan1
премиум Пользователь

Сообщений: 7
Регистрация: 23.07.2022
Отправлено: 19.01.2024, 16:23

Just tried, no luck
Tried again. Want me to do another password reset, even though I can log into the forums?
Appreciate you helping.
ShawnAlan1
премиум Пользователь

Сообщений: 7
Регистрация: 23.07.2022
Отправлено: 20.01.2024, 14:42

I changed my password again, to a simple and short password... Now I can log into the app...
Perhaps it was one of the special characters, or the password length.
Previous password was 16 characters long and contained the following special characters.
# & ^ ( Minus the "amp; the forum post keeps adding those.)
Jelan
Администратор

Сообщений: 11461
Регистрация: 04.05.2001
Отправлено: 21.01.2024, 19:51

Thanks for the update and glad you found a workaround.
I will try to reproduce this on my end, I keep you posted.
ShawnAlan1
премиум Пользователь

Сообщений: 7
Регистрация: 23.07.2022
Отправлено: 22.01.2024, 1:21

Thank you for the follow-up and attempt to reproduce the issue for our future friends
Another note: I may have previously reset my password to the same password, leaving it unchanged due to troubleshooting the inability to log in. That may also have been the issue.
Jelan
Администратор

Сообщений: 11461
Регистрация: 04.05.2001
Отправлено: 15.03.2024, 7:09

Finally got to the bottom of this and fixed the issue with Magelo Sync 5.0.3