Сообщений в теме: Account status with how many slots. Currently 5/9/19<<
1
Palijim
Пользователь
Сообщений: 19
Регистрация: 01.11.2001
Отправлено: 09.05.2019, 13:27
I am looking to add two more EQ accounts on my Magelo account. I see ID 130383 I paid for 5 Extra game slots (305) completed 5/26/18. Then I have my Premium account ID 131803 completed 1/9/19. I have six toons I want auto synced. I cannot add the two I want to complete to six atm. Do I need to add more money>?
Jelan
Администратор
Сообщений: 11573
Регистрация: 04.05.2001
Отправлено: 22.05.2019, 2:10
Hi Palijim,
Let me look into this, I see there is one pending order from May 10 which has yet to be processed for some reason.
Palijim
Пользователь
Сообщений: 19
Регистрация: 01.11.2001
Отправлено: 22.05.2019, 17:33
Can I get some kind of credit?
Jelan
Администратор
Сообщений: 11573
Регистрация: 04.05.2001
Отправлено: 03.07.2019, 1:22
Hi Palijim,
Sorry for the late feedback on this matter, we had an issue with our paypal account access and I could not look at their transaction record for this order created on May 10, 2019.
A quick summary of your last payments with us:
April 2, 2018 -> Premium subscription (360 days)
May 27, 2018 -> 5 Extra game slots (305 days) (Basically until the end of your premium)
January 10, 2019 -> Premium subscription (450 days, xmas offer)
May 10, 2019 -> An order was created in our system but abandoned.
June 10, 2019 -> 5 Extra game slots (360 days)
So all in all, your premium membership status is reflecting properly your payments and there is no issue.
Jelan
Администратор
Сообщений: 11573
Регистрация: 04.05.2001
Отправлено: 03.07.2019, 1:23
Marking this issue has fixed even though it turned out there was no issue.
