Пользователь
Сообщений: 5
Регистрация: 23.03.2007
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Отправлено: 04.11.2019, 9:28
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Hi Folks,
I think I had let premium lapse by a couple days but last night successfully renewed it. I went to go use the Sync tool to update a few new items that I got and the new items don't show up. It says the sync was completed correctly on the app and on my profile page it says last updated date was today. Any troubleshooting steps to get the sync back working?
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Пользователь
Сообщений: 20
Регистрация: 16.10.2002
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Отправлено: 06.11.2019, 4:25
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I, as well, am having the same issue. Renewed Premium, have been trying to sync...I get a message that it has synced correctly with current date/time, but does not show up as current gear.
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премиум Пользователь
Сообщений: 2
Регистрация: 03.04.2016
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Отправлено: 06.11.2019, 14:41
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Happen to be on Miragul? I've been getting error message of "unable to sync" for my toons on that server (new EQ TLP)
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Пользователь
Сообщений: 5
Регистрация: 23.03.2007
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Отправлено: 10.11.2019, 22:17
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This issue is still persisting, now when I launch the sync it shows the zone im in but wont recognize my toon being available to sync.
EDIT: I might have had my toon on Beta up as well as live when I did my last sync that worked. Could you know what adjustment to the player files I would need to make to get Sync to grab my live server?
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Пользователь
Сообщений: 5
Регистрация: 23.03.2007
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Отправлено: 17.11.2019, 23:17
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Is there any support? Paying for the premium service and its not currently working like it has the last year.........
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 19.11.2019, 1:43
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Sorry for the late reply, are you guys trying to sync on Miragul ? I have just fixed an issue with it. If so, please give it another try and let me know how it goes.
Thanks
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Пользователь
Сообщений: 5
Регистрация: 23.03.2007
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Отправлено: 19.11.2019, 13:36
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One of the folks on this thread is but I'm on Luclin, 110 SK Molbanda. I will try to update it later today to see if everything is fixed.
Thanks
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Пользователь
Сообщений: 5
Регистрация: 23.03.2007
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Отправлено: 19.11.2019, 17:04
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Still not working, I clicked the Sync button and my profile says its "updated" as of 4:30pm today but I have new wrists, arms and range items. What other details do you need to troubleshoot?
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 25.11.2019, 2:38
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Just patched EQ so please give it another try. Looking at your account Molbanda, I don't see a single character there... Is there any chance you are logged with Magelo Sync under another account ?
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Пользователь
Сообщений: 1
Регистрация: 30.10.2018
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Отправлено: 25.11.2019, 23:41
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Good point, I just found that somehow two accounts were created. I paid for premium on Molbanda but my old account user name was Molb. Is there anyway to apply the premium membership from Molbanda account to Molb?
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 26.11.2019, 1:19
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Done 
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