會員
帖子總數: 1
註冊: 2017/11/28
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已發表: 2017/12/4 下午4:30
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I was thinking about using the premium version, but the ten day trial doesn’t seem to be working. Is there anyway I could try it out?
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會員
帖子總數: 7
註冊: 2015/1/5
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已發表: 2018/1/14 下午3:53
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Seems like since 12/12/2017 site has been not so good for syncing your character...
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管理員
帖子總數: 11406
註冊: 2001/5/4
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已發表: 2018/2/26 上午10:00
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That's true but I m planning to improve the situation and please do note that we are always compensating our premium users for the downtime with some extra days toward their premium memberships.
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會員
帖子總數: 3
註冊: 2013/10/1
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已發表: 2018/3/4 上午9:03
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Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.
How about making a sign-up list to notify when x64 becomes available.
And I echo the comments about support, lackluster at best as I've never received a response to any of my support questions. I've wasted much time thinking Magelo not working could be me, but no - it's you.
I know you are busy but then be transparent about the product receiving less than timely updates and the future expectations for support (again, x64).
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管理員
帖子總數: 11406
註冊: 2001/5/4
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已發表: 2018/3/10 上午10:30
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Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.
What exactly do you mean by that ? We have compensated our premium users at all times. I dont really understand why you are under the impression that somehow your account was not granted any extra days during those years.
As for supporting 64bit, I think I have been transparent about the situation. My inner self would love to do it but realistically, this is a huge effort and i dont have much time at the moment.
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會員
帖子總數: 172
註冊: 2012/2/17
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已發表: 2018/3/10 下午12:28
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I have not been a member for long and their response is almost 0 but at least I have received the extra time when they say they will do it, I get it.
If you have not gotten it, do a ticket, I know it will take forever but at least place a ticket.
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To be a healer you have to have a pure heart, one that will always think about others before
yourself. My fellow man shall not fall as long as I have breathe. Trust me and stand by my
side and you shall always be rewarded with life.
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