會員
帖子總數: 3
註冊: 2009/4/8
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已發表: 2018/2/26 上午6:15
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Purchased the Premium year long sub last night, and it has reflected in my "Account" information.
However, when I attempt to click on any of the "Premium" features on the right hand side of the main page, I am redirected to the purchase page for Premium. This happens on multiple browsers.
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管理員
帖子總數: 11520
註冊: 2001/5/4
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已發表: 2018/2/26 上午9:51
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Hi kingofchighs,
First of all, thanks for your support. As for your issue, that's pretty weird. Have you tried to explicitely logout and then log back in ?
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會員
帖子總數: 3
註冊: 2009/4/8
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已發表: 2018/2/26 上午10:52
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I have, and on different PC's, still no luck.
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管理員
帖子總數: 11520
註冊: 2001/5/4
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已發表: 2018/2/26 下午10:43
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that's really weird, your account is in good standing and it should not behave that way at all. Have you tried to clear your cache ?
If that is still does not solve your issue, could you record it so I can have a look ? You can do that easily using https://gyazo.com
Thanks in advance
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會員
帖子總數: 3
註冊: 2009/4/8
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管理員
帖子總數: 11520
註冊: 2001/5/4
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已發表: 2018/3/1 上午12:40
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Ha I suspected something like that was at play. It's partly our fault for creation this confusion by still displaying that ticker box even if you are premium.
So that premium ticker window on the right is mainly a presentation that leads to what the premium offer is. It's not contextualised depending if you are already premium or not.
To actually access and use the premium features, you would do that in the left Menu.
Let me know if that clears things up for you or if you have any other questions.
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