會員
帖子總數: 1
註冊: 2020/6/24
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已發表: 2020/6/24 下午4:05
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I purchased Premium, order #135299. When I log in, it says I do not have Premium.
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管理員
帖子總數: 11631
註冊: 2001/5/4
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已發表: 2020/6/25 下午2:40
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Hi crabsauce,
Your are the second user reporting a similar issue recently which is really weird. Truly sorry about this, not the kind of experience I want to see with Magelo...
I am investigating this and will properly assign the order and your premium status very soon. In the meantime I have granted you 30 days to get your started.
I will get back to you very soon once this is resolved.
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會員
帖子總數: 13
註冊: 2005/2/13
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已發表: 2020/6/25 下午7:01
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Also tried paying for the three month sub twice and says it accepts it but then it doesnt take my money nor gives me premium.
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管理員
帖子總數: 11631
註冊: 2001/5/4
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已發表: 2020/6/25 下午8:25
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Hi Sirious1,
In your cases, I do see the transaction in our system and the payment gateway / bank has declined the payment.
> https://cln.sh/F6mLFI
The do_not_honor reason means the bank declined for an unknown reason, you will have to contact them to inquiry about it.
You might want to try using paypal and using your card there (You do not need a paypal account).
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管理員
帖子總數: 11631
註冊: 2001/5/4
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已發表: 2020/6/26 上午6:20
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Hi crabsauce,
I have fixed the issue on our side and I have refunded the transaction, the funds should appear on your card within 1-3 days. Please give it another try, it should work properly this time.
Thanks
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管理員
帖子總數: 11631
註冊: 2001/5/4
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已發表: 2020/6/27 下午2:51
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Marking as fixed.
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