会员
帖子总数: 9
注册: 2002/5/30
|
|
已发表: 2016/1/5 下午2:53
|
|
|
Heya, 2 things.
1) I thought I was signing up for a year, but got billed double the amount. Can I get half of that returned?
2) I log in with Magelo Sync on phinigel server, hit sync, and my character does not show on My Characters list.
|
|
|
|
会员
帖子总数: 9
注册: 2002/5/30
|
|
已发表: 2016/1/5 下午2:58
|
|
|
|
To expand: No errors on sync. It says Last Sync at 2016/01/05 14:57:29 and it shows on the most recently synced characters list on the front page. It just doesn't show in My Characters. I'm using the same account to sync as I do to check the site.
|
|
|
|
会员
帖子总数: 1
注册: 2011/2/7
|
|
已发表: 2016/1/5 下午3:03
|
|
|
Ok, scratch that. My password keeper was logging me into the wrong account. I found the profile now where it should be. However a different problem...
It's not showing any of my equipment.
Profile is at http://eq.magelo.com/profile/3583921
|
|
|
|
会员
帖子总数: 9
注册: 2002/5/30
|
|
已发表: 2016/1/5 下午3:05
|
|
|
lol. ok I'm on a roll. Ignore EVERYTHING apart from the accidentally purchased 2 years instead of one. I figured out my dumbery on the other issues.
|
|
|
|
管理员
帖子总数: 4235
注册: 2006/2/8
|
|
已发表: 2016/1/6 上午1:42
|
|
|
Glad to see there was no issue with the synchronization of your character.
Regarding your order, you purchased 1 year premium subscription (25.2 USD) with 5 extra game slots (25.2 USD). Did you want only the premium sub, without the extra game slots? Let me know.
|
|
|
|
会员
帖子总数: 9
注册: 2002/5/30
|
|
已发表: 2016/1/6 上午3:48
|
|
|
|
That is correct Ioulina. I only play EQ and only 2 characters.
|
|
|
|
管理员
帖子总数: 4235
注册: 2006/2/8
|
|
已发表: 2016/1/11 上午3:25
|
|
|
|
Hi Machail, we refunded your order. We could not just refund the extra game slots, so you have been totally refunded. You need to subscribe again for a one year premium. Thank you!
|
|
|
|
会员
帖子总数: 9
注册: 2002/5/30
|
|
已发表: 2016/1/12 下午7:31
|
|
|
Thanks Loulina,
Very much appreciated. Once the refund processes back to Paypal I'll resubscribe under the proper selection for sure.
|
|
|
|
