Membre
Nbr msg: 9
Enregistré: 31/05/2002
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Ecrit le: 05/01/2016 20:53
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Heya, 2 things.
1) I thought I was signing up for a year, but got billed double the amount. Can I get half of that returned?
2) I log in with Magelo Sync on phinigel server, hit sync, and my character does not show on My Characters list.
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Membre
Nbr msg: 9
Enregistré: 31/05/2002
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Ecrit le: 05/01/2016 20:58
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To expand: No errors on sync. It says Last Sync at 2016/01/05 14:57:29 and it shows on the most recently synced characters list on the front page. It just doesn't show in My Characters. I'm using the same account to sync as I do to check the site.
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Membre
Nbr msg: 1
Enregistré: 07/02/2011
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Ecrit le: 05/01/2016 21:03
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Ok, scratch that. My password keeper was logging me into the wrong account. I found the profile now where it should be. However a different problem...
It's not showing any of my equipment.
Profile is at http://eq.magelo.com/profile/3583921
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Membre
Nbr msg: 9
Enregistré: 31/05/2002
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Ecrit le: 05/01/2016 21:05
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lol. ok I'm on a roll. Ignore EVERYTHING apart from the accidentally purchased 2 years instead of one. I figured out my dumbery on the other issues.
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Admin
Nbr msg: 4235
Enregistré: 09/02/2006
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Ecrit le: 06/01/2016 07:42
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Glad to see there was no issue with the synchronization of your character.
Regarding your order, you purchased 1 year premium subscription (25.2 USD) with 5 extra game slots (25.2 USD). Did you want only the premium sub, without the extra game slots? Let me know.
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Membre
Nbr msg: 9
Enregistré: 31/05/2002
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Ecrit le: 06/01/2016 09:48
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That is correct Ioulina. I only play EQ and only 2 characters.
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Admin
Nbr msg: 4235
Enregistré: 09/02/2006
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Ecrit le: 11/01/2016 09:25
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Hi Machail, we refunded your order. We could not just refund the extra game slots, so you have been totally refunded. You need to subscribe again for a one year premium. Thank you!
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Membre
Nbr msg: 9
Enregistré: 31/05/2002
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Ecrit le: 13/01/2016 01:31
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Thanks Loulina,
Very much appreciated. Once the refund processes back to Paypal I'll resubscribe under the proper selection for sure.
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