会员
帖子总数: 1
注册: 2016/5/24
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已发表: 2016/5/28 上午9:36
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you probably figured it out already, but i paid to upgrade; even got a confirmation email from magelo. however when i log in it says i havent got premium access.
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会员
帖子总数: 1
注册: 2016/5/21
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已发表: 2016/5/28 下午6:25
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I have the same issue. How does this get resolved?
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会员
帖子总数: 4
注册: 2016/5/24
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已发表: 2016/5/28 下午8:38
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Same issue here too. Been this way for a couple days now.
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管理员
帖子总数: 11520
注册: 2001/5/4
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已发表: 2016/6/1 上午10:38
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Sorry about that, your premium accounts have been activated and thanks for your support.
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会员
帖子总数: 4
注册: 2015/4/14
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已发表: 2016/6/7 上午2:35
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Have the same prob. Have a post on bugs waiting for a fix.
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会员
帖子总数: 4
注册: 2007/8/14
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已发表: 2016/6/9 上午2:19
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Same problem here, paid on 06/06, payment visible in payment history, status is blank. On my credit card I see the payment has been completed on 7th of june.
I also send a message from the 'contact us' form on the home page. When sent it told me I'd get a response within 24 hours but 2 days later I still don't have a response.
Please solve this problem
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会员
帖子总数: 2
注册: 2005/8/30
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已发表: 2016/6/13 下午4:21
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Same issue here. I've sent two emails but yet to receive any reply or fix. Can you please look into it. Thanks
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管理员
帖子总数: 11520
注册: 2001/5/4
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已发表: 2016/6/13 下午8:30
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Hi zatrinna,
Sorry about that, whenever you can, if you dont have any issue with your account and you can actually log in, it is usually much quicker to just post in the forum or open a ticket.
In any case, your premium account has been activated, thanks for your support.
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会员
帖子总数: 4
注册: 2002/8/10
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已发表: 2016/6/19 上午9:56
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Posting here too, have same issue.
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管理员
帖子总数: 11520
注册: 2001/5/4
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已发表: 2016/6/19 下午2:46
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Hi Pelter, sorry about that as well, issue has been fixed and your premium account has been enabled.
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