Пользователь
Сообщений: 1
Регистрация: 24.05.2016
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Отправлено: 28.05.2016, 9:36
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you probably figured it out already, but i paid to upgrade; even got a confirmation email from magelo. however when i log in it says i havent got premium access.
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Пользователь
Сообщений: 1
Регистрация: 21.05.2016
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Отправлено: 28.05.2016, 18:25
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I have the same issue. How does this get resolved?
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Пользователь
Сообщений: 4
Регистрация: 24.05.2016
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Отправлено: 28.05.2016, 20:38
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Same issue here too. Been this way for a couple days now.
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 01.06.2016, 10:38
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Sorry about that, your premium accounts have been activated and thanks for your support.
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Пользователь
Сообщений: 4
Регистрация: 14.04.2015
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Отправлено: 07.06.2016, 2:35
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Have the same prob. Have a post on bugs waiting for a fix.
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Пользователь
Сообщений: 4
Регистрация: 14.08.2007
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Отправлено: 09.06.2016, 2:19
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Same problem here, paid on 06/06, payment visible in payment history, status is blank. On my credit card I see the payment has been completed on 7th of june.
I also send a message from the 'contact us' form on the home page. When sent it told me I'd get a response within 24 hours but 2 days later I still don't have a response.
Please solve this problem
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Пользователь
Сообщений: 2
Регистрация: 30.08.2005
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Отправлено: 13.06.2016, 16:21
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Same issue here. I've sent two emails but yet to receive any reply or fix. Can you please look into it. Thanks
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 13.06.2016, 20:30
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Hi zatrinna,
Sorry about that, whenever you can, if you dont have any issue with your account and you can actually log in, it is usually much quicker to just post in the forum or open a ticket.
In any case, your premium account has been activated, thanks for your support.
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Пользователь
Сообщений: 4
Регистрация: 10.08.2002
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Отправлено: 19.06.2016, 9:56
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Posting here too, have same issue.
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 19.06.2016, 14:46
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Hi Pelter, sorry about that as well, issue has been fixed and your premium account has been enabled.
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