Paid for and billed for Premium, but it's not activated - Bugs - General - 论坛 - Magelo

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论坛 > General > Bugs > Paid for and billed for Premium, but it's not activated

主题的留言: Paid for and billed for Premium, but it's not activated

1

jfwstout

白金会员

帖子总数: 2
注册: 2018/3/10

已发表: 2020/6/16 下午12:22

I bought premium on May 24 (Order number : 134973) and checked that my card was successfully charged, but premium is not yet activated on my account. I also sent a support ticket in over the weekend but didn't receive any automated email back so I don't know if that reached anyone, so I thought I'd post here.

Jelan

管理员

帖子总数: 11532
注册: 2001/5/4

已发表: 2020/6/17 上午2:42

Hi jfwstout, Sorry about this and I am shocked to see that I could indeed see the transaction on Stripe but there is not a single trace of that order id in our system which in theory is impossible... I will investigate this further but for the time being, I have refunded this transaction and you should see the fund on your card within 1-3 days. Please give it another try, I believe it should work this time around.