Сообщений в теме: Paid for and billed for Premium, but it's not activated
1
jfwstout
премиум Пользователь
Сообщений: 2
Регистрация: 10.03.2018
Отправлено: 16.06.2020, 12:22
I bought premium on May 24 (Order number : 134973) and checked that my card was successfully charged, but premium is not yet activated on my account. I also sent a support ticket in over the weekend but didn't receive any automated email back so I don't know if that reached anyone, so I thought I'd post here.
Jelan
Администратор
Сообщений: 11532
Регистрация: 04.05.2001
Отправлено: 17.06.2020, 2:42
Hi jfwstout,
Sorry about this and I am shocked to see that I could indeed see the transaction on Stripe but there is not a single trace of that order id in our system which in theory is impossible...
I will investigate this further but for the time being, I have refunded this transaction and you should see the fund on your card within 1-3 days.
Please give it another try, I believe it should work this time around.
