Nachrichten zum Thema: Magelo didn't sync - it created a new profile ?
Cinexa
Premium Mitglied
Beiträge: 34
Registrieren: 02.04.02
Gesendet: 19.02.19, 15:19
How I can sync my original profile - Moved servers & guild - everything else is the same - didn't see anything in FAQ - I'd appreciate any assistance - thanks
Cinexa
Premium Mitglied
Beiträge: 34
Registrieren: 02.04.02
Gesendet: 20.02.19, 23:38
Can anyone help me? Please?
Jelan
Admin
Beiträge: 11520
Registrieren: 05.05.01
Gesendet: 25.02.19, 01:42
Hi Cinexa,
The issue is you synced for the first time on your new server only after being guilded. That by itself is not a problem however someone else in your guild synced their characters first and it triggered a guild roster update which created your character.
Only when you are the one syncing for the first time can Magelo detect your character has moved to a new server.
To remedy to the situation, delete the new character and immediately sync your character. This should do the trick.
Cinexa
Premium Mitglied
Beiträge: 34
Registrieren: 02.04.02
Gesendet: 27.04.19, 19:07
hi - I moved again - on a new server and it happened again - I ONLY want my original number and it created a whole new one — I will try deleting the new one again & immediately resyncing
