Registered User
Nbr post: 19
Register: 11/1/01
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Posted: 5/9/19, 1:27 PM
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I am looking to add two more EQ accounts on my Magelo account. I see ID 130383 I paid for 5 Extra game slots (305) completed 5/26/18. Then I have my Premium account ID 131803 completed 1/9/19. I have six toons I want auto synced. I cannot add the two I want to complete to six atm. Do I need to add more money>?
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 5/22/19, 2:10 AM
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Hi Palijim,
Let me look into this, I see there is one pending order from May 10 which has yet to be processed for some reason.
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Registered User
Nbr post: 19
Register: 11/1/01
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Posted: 5/22/19, 5:33 PM
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Can I get some kind of credit?
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 7/3/19, 1:22 AM
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Hi Palijim,
Sorry for the late feedback on this matter, we had an issue with our paypal account access and I could not look at their transaction record for this order created on May 10, 2019.
A quick summary of your last payments with us:
- April 2, 2018 -> Premium subscription (360 days)
- May 27, 2018 -> 5 Extra game slots (305 days) (Basically until the end of your premium)
- January 10, 2019 -> Premium subscription (450 days, xmas offer)
- May 10, 2019 -> An order was created in our system but abandoned.
- June 10, 2019 -> 5 Extra game slots (360 days)
So all in all, your premium membership status is reflecting properly your payments and there is no issue.
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 7/3/19, 1:23 AM
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Marking this issue has fixed even though it turned out there was no issue.
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