Premium User
Nbr post: 11
Register: 6/26/14
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Posted: 8/24/25, 10:01 PM
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I start Magelo Sync. It pops up the usual window briefly "Magelo Sync" then it minimizes to a tab called Magelo Sync 5.0.3 with my character's name in brackets. If I hover over the tab, it is a white box. If I try clicking the tab, it vanishes/crashes. Double checked: I have not lost premium.
Any ideas?
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Premium User
Nbr post: 3
Register: 2/4/14
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Posted: 8/25/25, 2:52 PM
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EQ itself had an update and it usually takes several days after updates before Magelo will be able to sync again.
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Admin
Nbr post: 11555
Register: 5/4/01
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Posted: 8/26/25, 4:33 AM
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Sorry for the little delay on this one, Magelo Sync has been patched.
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Premium User
Nbr post: 11
Register: 6/26/14
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Posted: 9/4/25, 10:37 PM
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Not sure if it's still awaiting a new patch, but I just tried to sync again just now and I am having the exact same issue I posted about previously.
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Premium User
Nbr post: 11
Register: 6/26/14
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Posted: 9/4/25, 10:53 PM
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I am going to uninstall it and reinstall to see if that helps at all.
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Premium User
Nbr post: 11
Register: 6/26/14
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Posted: 9/4/25, 11:00 PM
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No dice. I uninstalled, downloaded a fresh copy. Went to install and it throws errors about unable to unpack it. I aborted the install and tried again. Same error. Skipped it the 3rd time and it said it successfully installed. I chose all the default installation directory and shortcuts etc. I ran it and it doesn't work.
This time I only briefly get the Magelo blue window then it minimizes to the taskbar as nothing. If you click on it in the taskbar, it vanishes completely.
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Admin
Nbr post: 11555
Register: 5/4/01
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Posted: 9/11/25, 2:50 AM
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Can you check the Magelo Sync log, you will find it in the install dir.
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