I have tried to sync 2 of my characters and they both get "unable to retrieve character's status" as error message.
I tried both just before I made this post.
It is some time since I used the sync and I did reinstall it today just to make sure it wasn't the client. Last update on my hunter was 2011/12/18 and I think it was about the same on my shaman. Any idea how to solve this?
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 3/13/12, 12:37 AM
Hi tostrand,
Could you please try again and press "ctrl + shift + L" when you get the error, keeping the focus on Magelo Sync? A pop-up will appear with the log file of Magelo Sync. You can copy it's content and past it in your reply here on the forum. It should help us to better understand why this error is happening.
Thank you
tostrand
Registered User
Nbr post: 4
Register: 6/5/10
Posted: 3/13/12, 2:30 PM
Alright, this is the logg you asked for.
[2012-03-13 18:23:20] Could not find: magelo-i18n []
[2012-03-13 18:23:20] Could not find: magelo-i18n [sv]
[2012-03-13 18:23:20] Could not find: magelo-i18n [sv_SE]
[2012-03-13 18:23:20] Using magelo-i18n[en]
[2012-03-13 18:23:20] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-03-13 18:23:20] Windows 7 6.1 x86
[2012-03-13 18:23:20] Java version 1.6.0_29
[2012-03-13 18:23:20] Europe/Berlin, sv_SE, windows-1252
[2012-03-13 18:23:20]
[2012-03-13 18:23:23] Initialisation des services...
[2012-03-13 18:23:23] Authentification automatique de l'utilisateur...
[2012-03-13 18:23:23] Game Slots : 0 free of 0
[2012-03-13 18:23:23] Utilisateur authentifie : tostrand (REGISTERED)
[2012-03-13 18:23:23] Demarrage des services...
[2012-03-13 18:23:23] Demarrage du service : Content Synchronizer
[2012-03-13 18:23:23] Demarrage du service : Deadlock Hunter
[2012-03-13 18:23:24] Demarrage du service : Recherche de processus
[2012-03-13 18:23:34] Nouveau processus detecte : WoW.exe[1548]
[2012-03-13 18:23:34] Process found : WoW.exe
[2012-03-13 18:23:47] Création du moniteur World of Warcraft
[2012-03-13 18:23:47] Demarrage du game monitor : World of Warcraft
[2012-03-13 18:24:23] Sending game content to server...
[2012-03-13 18:24:23] Objets detectes par GameMonitor (World of Warcraft 1.1.1) : 0
[2012-03-13 18:24:23] Nouveaux objets detectes : 0
[2012-03-13 18:24:23] Envoi des observations
[2012-03-13 18:27:38] Auto Synchronization triggered for 'Elouise'
[2012-03-13 18:27:38] Synchronisation complete du personnage 'Elouise'
[2012-03-13 18:27:38] Authentification automatique de l'utilisateur...
[2012-03-13 18:27:38] Game Slots : 0 free of 0
[2012-03-13 18:27:38] Utilisateur authentifie : tostrand (REGISTERED)
[2012-03-13 18:27:38] Session reactivee, nouvelle tentative pour: class magelo.zo
[2012-03-13 18:27:38] Unable to retrieve character's status.
magelo.gc:
[2012-03-13 18:28:37] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 3/13/12, 10:51 PM
Thanks for the log you provided.
It indicates that Elouise has been correctly synchronized. The message you see at the end of the log is not an error message actually. I think this is a cache issue on our hand.
I will keep you posted after we try that. Thanks!
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 3/17/12, 6:18 AM
The synchronization issue should be fixed. Please try again and let us know how it goes.
