Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/2/25, 4:44 PM
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Something isn't syncing, on the app pop up it shows correct info/guild but does not update profile. Ran sync yesterday and stripped guild tag and will not sync back.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/2/25, 6:39 PM
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So if I change something gear wise it is picking it up, but not my guild for some reason.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/7/25, 6:43 PM
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Anyone? Hello? I can see several of my guildmates have also had this happen
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 3/14/25, 5:03 AM
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Hi,
Just patched Magelo Sync, please try again and let me know if you can reproduce the issue.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/14/25, 8:19 PM
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It still does not detect my guild (Realm of Insanity). Thanks Jelan
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 3/24/25, 4:09 AM
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Could you post your Magelo Sync log, it might shed some light on the matter, thx in advance.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/24/25, 11:52 AM
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Unsure if this is what you need, lmk:
[10:22:31] [WARNING] Could not find: magelo-i18n []
[10:22:31] [INFO] Using magelo-i18n[en]
[10:22:31] [INFO] Using magelo-i18n[en_US]
[10:22:31] [INFO] Magelo Sync 5.0.3, Copyright (C) 2025 Magelo Limited
[10:22:31] [INFO] Windows 11 10.0 amd64
[10:22:31] [INFO] Java version 1.8.0_341
[10:22:31] [INFO] America/Chicago, en_US, windows-1252
[10:22:31] [INFO]
[10:22:31] [INFO] Services initialisation ...
[10:22:31] [INFO] Automatic user authentification...
[10:22:32] [INFO] User : betenoire1 (PREMIUM)
[10:22:32] [INFO] Game Slots : 2 free of 3
[10:22:32] [INFO] Starting services...
[10:22:32] [INFO] Starting service : Content Synchronizer
[10:22:32] [INFO] Starting service : Deadlock Hunter
[10:22:33] [INFO] Starting service : Game session seeker
[10:22:34] [INFO] New game session detected : eqgame.exe[15596]
[10:22:34] [INFO] Creating Everquest game monitor
[10:22:34] [INFO] Starting game monitor : EverQuest 4.10.5
[10:22:35] [INFO] [Char] Step -2
[10:22:36] [INFO] [Char] Step -1
[10:22:37] [INFO] [Char] Step 0
[10:22:37] [INFO] [Char] Step 1
[10:22:37] [INFO] [Char] Step 11
[10:22:37] [INFO] [Char] Step 12
[10:22:37] [INFO] [Char] Step 2
[10:22:37] [INFO] [Char] Step 3
[10:22:37] [INFO] [Char] Step 31
[10:22:37] [INFO] [Char] Step 32
[10:22:37] [INFO] [Char] Step 33
[10:22:37] [INFO] [Char] Step 34
[10:22:37] [INFO] [Char] Step 35
[10:22:38] [INFO] [Char] Step 36
[10:22:38] [INFO] [Char] Step 37
[10:22:38] [INFO] Shrouded: 0
[10:22:38] [INFO] [Char] Step 4
[10:22:38] [INFO] Sending game content to server...
[10:22:38] [INFO] Detected game objects by GameMonitor (EverQuest 4.10.5) : 1441
[10:22:38] [INFO] New detected game objects : 1441
[10:22:39] [INFO] Game objects asked: 3
[10:22:40] [INFO] Syncing character (Full) 'Betenoire'
[10:22:40] [INFO] Sending game content to server...
[10:22:40] [INFO] Detected game objects by GameMonitor (EverQuest 4.10.5) : 1441
[10:22:40] [INFO] New detected game objects : 0
[10:22:40] [INFO] Sending observations
[10:22:40] [INFO] 1 observations for GameMonitor (EverQuest 4.10.5)
[10:22:41] [INFO] Betenoire has been synced successfully!
[10:23:01] [INFO] Stoping services...
[10:23:01] [INFO] Stoping service : Game session seeker
[10:23:01] [INFO] Stoping game monitor : EverQuest
[10:23:01] [INFO] Stoping service : Content Synchronizer
[10:23:01] [INFO] Sending game content to server...
[10:23:01] [INFO] New detected game objects : 0
[10:23:01] [INFO] Sending observations
[10:23:01] [INFO] Stoping service : Deadlock Hunter
[10:23:01] [INFO] Closing Magelo Sync
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/30/25, 11:07 PM
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Find anything?
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Admin
Nbr post: 11520
Register: 5/4/01
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Posted: 3/31/25, 3:20 AM
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unfortunately nothing stands out in the log... I was hoping it was a fluke and would go away but it seems to be a persistent issue.
I will audit the code to see if i can think of an edge case and will add some logging around guild membership.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 3/31/25, 11:03 AM
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Yes it seems many from RoI have updated recently and have the same issue, these are two bards from guild.
Linyla/Hazysongs if you want to view the profiles.
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Premium User
Nbr post: 16
Register: 2/13/02
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Posted: 4/5/25, 8:08 PM
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I also lost my Realm of Insanity guild tag when I synced.
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Premium User
Nbr post: 3
Register: 9/9/01
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Posted: 4/11/25, 8:06 PM
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Same guild same issue
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Premium User
Nbr post: 3
Register: 9/9/01
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Posted: 4/11/25, 8:11 PM
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I feel like a month ago it was working.
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Premium User
Nbr post: 9
Register: 10/8/22
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Posted: 4/24/25, 10:36 PM
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I can see tag is back, thanks for working on this!
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