Premium subscription - Bugs - General - Forums

Forums > General > Bugs > Premium subscription

Messages dans le sujet: Premium subscription

dalilb

Membre

Nbr msg: 3
Enregistré: 10/05/2002

Ecrit le: 31/01/2013 19:23

I am trying to subscribe to Premium member from free trial, but only gets the "Please wait" message, and nothing more happens.

loulina

Admin

Nbr msg: 4235
Enregistré: 09/02/2006

Ecrit le: 01/02/2013 03:29

Hi dalib, I tried to reproduce the issue but I could access both Paypal and the credit card platform. Sometimes it can take a little time. Could you please try again and if the issue happens again, let me know few details: Are you trying to pay with paypal or credit card? What is your browser/version? What are the option you selected? (3/6/12 months premium, extra game slots, auto renewing, bookmark payment method). I will be able to try to reproduce the issue in the same condition. Thank you

dalilb

Membre

Nbr msg: 3
Enregistré: 10/05/2002

Ecrit le: 01/02/2013 23:50

Today it worked yay .. When i was trying all day yesterday it was with credit Card, 12 month, auto renew, bookmark (automaticly selected) in IE10 on Win8 pro 64. Not sure what was wrong yesterday, but did it exactly the same way today and the payment window popped almost imediately

loulina

Admin

Nbr msg: 4235
Enregistré: 09/02/2006

Ecrit le: 04/02/2013 06:18

Thank you for the information you provided. We will investigate to see what went wrong on Feb 1. Thank you for your support dalilb!