Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 06/07/2020 21:28
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Hey Jelan,
Can you please reset my game slots?
Thanks!
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 07/07/2020 05:20
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Hi Gosan,
You can actually help yourself once in that regards by going to your "My account" section and clicking the "Free my game slot" link.
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 07/07/2020 08:33
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Hey Jelan,
Ya. I just didn't want to use up my one time use. Figured I'd see if you could help me in a timely fashion instead. I'll use it now.
Thanks anyways.
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 07/07/2020 08:35
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I used it. It still gives me the same error.
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 09/07/2020 08:49
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/bump
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 09/07/2020 12:00
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Hi Gosan,
I am a little confused, looking at your account, it appears all your characters are coming from distinct game accounts so it kinda make sense this will not work...
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 09/07/2020 21:01
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Hey Jelan,
This is a new and recent bug. It started a few weeks ago. Prior to this bug I have always been able to sync my accounts. Yes, they have always been on different account, but I have never had this issue before. I also noticed the search rankings no longer have the ability to list non-premium players. Is this on purpose? I enjoy manually entering my gear when I get an upgrade. It's like getting a new piece of clothing and trying it on for the first time.
Thanks
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 10/07/2020 04:59
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Hey Jelan,
I personally think the amount of change from the past free account limits to the new free account limits is too vast and a bad model. It pushes money grabbing during a global pandemic and may cause another programmer to create a better/competing platform.
I digress. To respond to the link you provided, which was updated to cover my question about non-premium (freemium, as you so put it) rank listings, mere minutes before sending the link mind you, states that 1 game slot is provided.
My issue, which is still persisting, is that when I attempt to sync with Magelo, I receive an error message saying that 'all my game slots are full'. I have used the initial suggestion of resetting my game slots located under account options. The issue still persists. It doesn't allow me to sync 1 account. Not 1. Do you have any other suggestions in order to resolve this issue?
Thanks!
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 10/07/2020 06:02
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I totally respect your point of view, at the same time, ask yourself honestly the following: You have used Magelo for the past 8 years for free, we do not endorse / use any kind of advertisement nor do we sell your data whatsoever. Our premium services is the only revenue we got. If you value what we are providing, is it really too much to ask to support us and pay $30 for a year ? $2.5 / month not even gonna buy you a coffee at Starbucks...
As for issue, you get only 1 game account slot for free, given you are trying to sync characters from looks like it 6 different game accounts, it just cannot work. If you are not willing to pay, you need to decide which game account is your primary and only sync this one.
I have freed your game slot again so make sure to sync from your primary game account next time.
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 10/07/2020 20:01
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First off, I appreciate your time. Thank you for resetting my game slot. When I want to sync I will make sure I only have 1 account loaded. I do enjoy the services you and your team have provided via Magelo.
Normally, I would say no. It's not too much to ask. Times are not normal though. As I'm sure you know. I am currently unemployed due to COVID-19 and any added extra expense is too much. Good thing I don't go to Starbucks, ehe?
That said, prior to this issue I had been mulling over using my next unemployment check (when it finally gets here) towards going premium. I only recently started updating 6 accounts and it was getting too much for me. I enjoy manually updating the gear, but updating 6 separate toons was turning into a part time job.
Thanks again!
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 13/07/2020 05:44
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Sorry to hear about your personal situation Gosan and I hope you get back on your feet asap. I have granted you 3 months with extra game slots so that at least you don't have to worry about this for the time being.
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Membre
Nbr msg: 17
Enregistré: 19/07/2012
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Ecrit le: 14/07/2020 08:21
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Thanks Jelan. I appreciate that.
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