Client Authentication Issue - Bugs - General - Forums

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Messages dans le sujet: Client Authentication Issue

Kudladar

Membre

Nbr msg: 3
Enregistré: 04/12/2001

Ecrit le: 14/03/2024 18:39

I'm not sure when it broke, however, I'm unable to authenticate using the client. I can log into the website just fine with the same username and password. I've already uninstalled/reinstalled both versions of java and the Magelo client and still nada. Also, not sure if related, but if I used the reset password link in the client it comes up with "an error has occurred" message. error.log: [13:36:41] [WARNING] Could not find: magelo-i18n [] [13:36:41] [INFO] Using magelo-i18n[en] [13:36:41] [INFO] Using magelo-i18n[en_US] [13:36:41] [INFO] Magelo Sync 5.0.2, Copyright (C) 2024 Magelo Limited [13:36:41] [INFO] Windows 10 10.0 amd64 [13:36:41] [INFO] Java version 1.8.0_401 [13:36:41] [INFO] America/New_York, en_US, windows-1252 [13:36:41] [INFO] [13:36:41] [INFO] Services initialisation ... [13:36:46] [INFO] Automatic user authentification... [13:36:49] [SEVERE] Unable to authenticate user [100] magelo.az

Jelan

Admin

Nbr msg: 11461
Enregistré: 05/05/2001

Ecrit le: 15/03/2024 12:06

Hi, You are not the first one with that issue and I finally was able to get to the bottom of it. Please, restart Magelo Sync to get the latest version (5.0.3) and you should be able to log in just fine. The root of the issue was with the encoding of some special characters. If you were using them, you would not be able to log with the client anymore.

Kudladar

Membre

Nbr msg: 3
Enregistré: 04/12/2001

Ecrit le: 15/03/2024 16:01

+1 to you Thanks and able to log in now!