Membre
Nbr msg: 4
Enregistré: 10/04/2013
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Ecrit le: 12/04/2013 12:16
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Hello jelan! For years and year and years (like 10 years) I have been able to change the name on my magelo for privacy reasons. As of your recent patch, I can no longer change the name on any of my characters. I feel this is not fair and you should respect privacy and let people change their names linked to their profiles. If anything, please let us enable or disable our name like you do for Title, Surname, and Suffix. Hope this is not an intended change!
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 13/04/2013 06:56
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Hi nosmoking101,
I honestly don't see the privacy issue you seem to have... You can turn your profile private in your privacy settings and by doing so, we will not link your profile anywhere, meaning it's up to you to give your profile to the people you want. I don't see any reason why you would want to let people see your profile without knowing who you are. Well I can think of one reason, being trying to sold this given character without revealing its identity but we don't support and don't want to facilitate this.
Edit: I realize I didn't explain why we make this change in the first place. The main reason is simplicity, it's simpler for the user to just click a button to update his info and it's easier for us to maintain a sane profile database.
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Membre
Nbr msg: 7
Enregistré: 10/04/2013
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Ecrit le: 13/04/2013 09:09
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Of course you "honestly" want to facilitate it! You know what I was taught by my military father? Never trust anyone who uses the word "honestly" at the beginning of a sentence. You know why? Because it means that you lie often.
All you do is make money off this lazy site, and that has been your only intention since day one! Who cares if I sell my account. The same applies to you, who cares if you charge absurd amounts of money for such a simple service. You are not out to help anyone, just your bank account.
Be "honest" here. If you weren't being paid by people who play the game and also sell their accounts, you wouldn't be doing such a horrible job trying to stay relevant. At the end of the day, you probably don't sleep too well lying to yourself on forums, now do you? You are laughable, Jelan.
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 13/04/2013 09:28
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Well I would appreciate if you would stop spamming your anger all of the place... You seriously want to have a conversation ? Ok, let's do it.. I should had done that in the first place instead of deleting your post but I tend to react quickly when people insult me publicly for no good reason..
Anyhow let's see your points.
1) All you do is make money off this lazy site
Yes sure like any other business, we provide what we hope is a useful and quality service and in exchange for our time and effort, we got rewarded with money, a perfect win win situation. If people don't like what we do and feel we are lazy as you say, it's simple, they don't pay anymore...
And no, it wasn't mean to be a business from day on, it started as a passion, then the bills started to become too big, then I introduced the premium features to cover them and then I realized that I could actually work full time on Magelo.
2) We are being paid for people who sell their accounts
You are the perfect example that it's absolutely not true, quite the contrary. People like you, only cost money, because the only thing you do, is create an account, take the trial, sync the character you want to sell and that's it. Rince and repeat... And both the bandwidth and storage you take, we have to pay for it.
How exactly are we making money here?
So let's stop this nonsense, we didn't change how the character identity is being updated for the sake of punishing people who sell their accounts, we did it to streamline the way our regular users are updating their characters, so if you don't pay, it's one thing less you have to take care of. So we are actually giving more for free...
Doing so, impact how you use Magelo for your very particular use of our profiles but we are not going to put some workaround for this use case as it does not fit our core user base and since you like to think as Magelo as a business, it makes no sense economically speaking as outlined above.
And being very rude doesn't help either...
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Membre
Nbr msg: 7
Enregistré: 10/04/2013
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Ecrit le: 13/04/2013 22:26
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Great reply. Thank you.
Why totally take away the ability to change names? Why not charge people a reasonable price for name changes if it is hurting the system so much? I suggest you charge for it, but not something unreasonable like $24.95. I would be more than happy to pay your business a fee in order to change the name of my character. But to totally take the ability away to change a name after a decade or so seems a bit unreasonable to me (opinion).
With that said, I still use the free trial for my personal accounts, that never end up being sold. I also use the Free Trial for characters I raid with. Characters that require a magelo to get into a raiding guild. Once I get my initial magelo profile, I rarely need to update it. The 10 day free trial is sufficient enough to not pay. It isn't just sellers abusing your bandwidth and storage, although by your response, I would assume it is the majority. In my opinion, the free trials need to be reduced, or gone for good.
The day the free trials came around, it was easy to see that paying to use magelo services would be a thing of the past for quite a few users. I would still be paying for your services had you not offered the free trials. When something is free, and someone is not filthy rich, chances are they will use the free product. I am not rich, therefore I will use your free services. However, I will also pay for your services if they are not free. This is because I feel your site helps me visually describe a character in a way text just doesn't. You offer something remarkable, but not required for me to sell an account. Your ranking system is pretty awesome as well.
I have always paid for your services since the day I found magelo 10 or so years ago. Why? You were ad free, the site is clean, it was always easy to use and navigate, you had what most people in EQ really needed and wanted, and you actually respond to posts on the forums (although slowly from time to time). What you offer is rare.
You can check the payment records for tha_masta_64, and tha_masta_642, and see just how many hundreds, if not thousands of dollars I have spent here at your site. If you want further verification, feel free to let me know here in these forums and I will be happy to verify those accounts, and more, as mine.
I have supported your system for a very long time. But when you remove a tool that people have been using since day one here at magelo.com, and not to just sell accounts, and then sort of fib on the forums, that is not fair to those that have paid you for your services. You make no statement or rule saying we can't use Magelo to sell our accounts, so what is the big deal?
I am not asking for special treatment. I was simply hoping the removal of name changes wasn't the case. It ended up being the case, and I am not happy about it. Sorry if I came off wrong with my opinions but I dislike deleted posts of a very loyal and paying member.
In conclusion, I want to be able to pay you, to change my name. Can you make that happen or is our 10 year relationship over? Thanks for all the memories and good times prior to yesterday!
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Membre
Nbr msg: 7
Enregistré: 10/04/2013
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Ecrit le: 17/04/2013 14:59
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Almost 4 full days and no response. This isn't exactly "streamlining" your business here. You talk about finding a way to make it a "win win situation" by making money off the site and turning it into a business. Key word a business. The same thing I have, what a concept!
However, when you offered free trials years ago, you clearly decreased your profit. But alas, I found a way to again increase your profit! Why not stack more money in the meantime? That is what a good business does! I am sure you "honestly" don't see a reason to make more money, but I am sure the people who work for you do!
I am guessing the 3 or 4 people that work for you would LOVE an increase in pay. You can do that by actually charging the hundreds and hundreds of people that use your site specifically to sell their accounts. What a concept! Why not reference this post to those 3 or 4 that work for you, and actually see what they think about charging for what you essentially seem to dislike. Make it one of those "win win" situations you talk about. You can make money off us, and your company can make more money as a whole!
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Advisor
Nbr msg: 194
Enregistré: 27/03/2008
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Ecrit le: 21/04/2013 10:05
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Does SoE allow accounts to be shared/sold? If not then a service openly supporting the sale of something not allowed to be sold would not be a smart business decision right?
So you ask Jelan and company to openly support your illegal operations for chump change in exchange for them loosing all support they have gained from SoE recently?
Seems like bad business advise to me...
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CaRnon the Fabled Cleric
Realm of Insanity - Xegony
EQ Magelo Advisor/Moderator
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Admin
Nbr msg: 11520
Enregistré: 05/05/2001
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Ecrit le: 22/04/2013 09:03
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Hi nosmoking404,
Got busy with Shadow of Fear patch the past week hence my delayed response to your last message....
I thank you for your lengthy reply which is definitely a lot more productive and constructive that the first one.
As for the issue that bother you right now, there are many facets that we could discuss on this topic. I brought one and Carnon brought another one and there are many mores. It's clear to me that we will not find an agreement on this matter so let's agree to disagree.
There is nothing stopping you from saving a profile and then changing his name. Arguably a little more work but nothing really major...
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