Messages dans le sujet: Once again the server move bug
1
Lainiea
Membre Premium
Nbr msg: 39
Enregistré: 13/04/2002
Ecrit le: 05/10/2017 11:34
PLEASE I had to delete babey's wrong update as you never fixed it.
NOW once again I go to update on a new server and once again your system assisgns me another number.
I am begging you to fix Lainiea...her Magelo number is 220870. I went to update my account on Xegony and it again assigned a new number. I would LOVE to keep my original number as it is the one that was assigned to me when I became a PAID suscriber.
I am aware when I go to update Babey, hers too will be hosed up.
My account is due to be renewed soon...could you please fix this before then?
I waited a few years for you to repair Babey;s and it never happened so I deleted hers to start her over. I realize I lost her original number but after all this time I just knew it would never be done.
Lainiea
Druid level 125
Babey
Enchanter level 125
Jelan
Admin
Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 24/10/2017 03:35
Hi Lainiea,
I am looking into your issue, and sorry again it took so long to get back to you. I am trying to understand why you ended up with a duplicate. When you ran Magelo Sync for the first time on the new server, were you already guilded at that time ?
Lainiea
Membre Premium
Nbr msg: 39
Enregistré: 13/04/2002
Ecrit le: 24/10/2017 10:12
Yes. I was tagged on Oct 1st and ran update on Oct 5th.
Lainiea
Druid level 125
Babey
Enchanter level 125
Jelan
Admin
Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 07/11/2017 13:47
That explain the issue then. When you move to a new server, use Magelo Sync as soon as your character is moved and at least before you get guilded otherwise when a guildmate sync your guild roster, it will create a new character for you.
I will fix your number by tomorrow.
Lainiea
Membre Premium
Nbr msg: 39
Enregistré: 13/04/2002
Ecrit le: 17/11/2017 20:30
Still waiting for this to be fixed.
Lainiea
Druid level 125
Babey
Enchanter level 125
Jelan
Admin
Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 20/11/2017 13:28
Finally fixed, sorry it took so long to get this done... Have a good week.
