Membre
Nbr msg: 7
Enregistré: 11/01/2009
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Ecrit le: 22/05/2009 03:06
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Hi,
I am unable to synch one character, my hunter. My druid however is synching fine.
Anything i can do?
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Membre
Nbr msg: 2681
Enregistré: 23/07/2008
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Ecrit le: 22/05/2009 06:39
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Certainly, Halya.
Could you try restarting Magelo Sync when you log into your Hunter? if it is still unable to detect your Hunter, please hit Ctrl+Shift+L to open up the Magelo Sync log and copy - paste the contents here. We should be able to find out what has prevented Magelo Sync from detecting your character from the logs.
Thank you very much for your patience.
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Membre
Nbr msg: 7
Enregistré: 11/01/2009
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Ecrit le: 25/05/2009 05:20
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Am going to try again later but it was detecting my character fine.
It just failed to upload the data to the server, and did not on my druid.
Only difference I can think of is that my hunter has Ulduar gear while the druid does not.
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Membre
Nbr msg: 2681
Enregistré: 23/07/2008
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Ecrit le: 25/05/2009 08:06
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Hi Halya, can you tell me the exact error message that shows up please?
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Membre
Nbr msg: 7
Enregistré: 11/01/2009
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Ecrit le: 26/05/2009 01:17
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I can now confirm the behaviour.
- Start Wow
- Start Magelo Sync (as admin)
- login to my Hunter, Halya on EU Argent Dawn.
- click synch button: An error has occured during the synchronisation. Please try again later.
- click sword button: extra window opens correctly listing my gear and stats.
- login my druid, Ithildiell, same realm.
- start Magelo Sync (as admin)
- character is detected, gear and talents too
- click Sync button
- success...
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Membre
Nbr msg: 2
Enregistré: 09/10/2008
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Ecrit le: 26/05/2009 11:28
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I'm having the exact same problem, also on my Hunter.
My Mage and Shaman sync just fine. My Hunter's gear and guild are correctly displayed in the Magelo client but don't show up on the site. When I click the Sync Now button, I get the "An error has occured during the synchronisation. Please try again later" message.
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Membre
Nbr msg: 2681
Enregistré: 23/07/2008
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Ecrit le: 26/05/2009 11:57
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Thank you for your input, guys. I've been informed that this might be due to a glitch caused by a specific item in the database. We've just updated our servers a moment ago to try correct this; would you mind to re-Sync your characters and let me know if it is able to Sync them correctly now please?
Thank you for your patience.
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Membre
Nbr msg: 2
Enregistré: 09/10/2008
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Ecrit le: 27/05/2009 10:44
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All working now.
Thanks, Erycil.
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Membre
Nbr msg: 2681
Enregistré: 23/07/2008
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Ecrit le: 27/05/2009 10:59
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Thank you for the update, Idanseri.
Halya, are you still having trouble when you try to Sync your Hunter?
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Membre
Nbr msg: 7
Enregistré: 11/01/2009
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Ecrit le: 29/05/2009 01:34
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Sorry for the late reply.
Fix confirmed! 
Thank you!
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Membre
Nbr msg: 2681
Enregistré: 23/07/2008
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Ecrit le: 29/05/2009 06:14
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You are most welcome, Halya. Glad to know it's fixed. 
Please don't hesitate to let us know if you're got any further difficulties or any suggestions!
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