Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 04.04.2012, 14:19
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is it broken its sitting stuck on "Patching game module..Please wait" then it never detects the chars no matter what zone.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 05.04.2012, 2:01
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Could you please try again? If you still have a problem, please send us the log file of Magelo Sync. You just need to press "ctrl + shift + L", to get the log and copy its content in your reply. thank you
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Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 05.04.2012, 12:18
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[2012-04-05 09:15:15] Could not find: magelo-i18n []
[2012-04-05 09:15:15] Using magelo-i18n[en]
[2012-04-05 09:15:15] Using magelo-i18n[en_US]
[2012-04-05 09:15:15] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-04-05 09:15:15] Windows 7 6.1 x86
[2012-04-05 09:15:15] Java version 1.7.0_03
[2012-04-05 09:15:15] GMT-06:00, en_US, windows-1252
[2012-04-05 09:15:15]
[2012-04-05 09:15:15] Initialisation des services...
[2012-04-05 09:16:00] Authentification automatique de l'utilisateur...
[2012-04-05 09:16:00] Game Slots : 2 free of 3
[2012-04-05 09:16:00] Utilisateur authentifie : drarinu (PREMIUM)
[2012-04-05 09:16:00] Demarrage des services...
[2012-04-05 09:16:00] Demarrage du service : Content Synchronizer
[2012-04-05 09:16:00] Demarrage du service : Deadlock Hunter
[2012-04-05 09:16:01] Demarrage du service : Recherche de processus
[2012-04-05 09:16:02] Nouveau processus detecte : eqgame.exe[4640]
[2012-04-05 09:16:02] Process found : eqgame.exe
[2012-04-05 09:16:27] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-04-05 09:17:00] Sending game content to server...
[2012-04-05 09:17:00] Nouveaux objets detectes : 0
[2012-04-05 09:17:00] Envoi des observations
[2012-04-05 09:17:59] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-04-05 09:18:03] Exception in thread "Thread-10"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-04-05 09:18:32] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
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Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 13.04.2012, 3:47
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still no fix?
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 14.04.2012, 8:21
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Sorry for the late reply drarinu,
We worked on the latest game patch and Magelo Sync is up again since yesterday evening.
Could you please try again to sync your character and let us know how it goes.
Thanks
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Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 14.04.2012, 18:08
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Still doing the same thing.
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Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 14.04.2012, 18:09
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should i just uninstall & reinstall?
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 16.04.2012, 1:14
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Do you have a firewall or internet security software? If yes, please make sure you do not block outgoing connection for Magelo Sync.
Thanks for keeping us posted.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 19.04.2012, 4:32
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I think another user just had the same issue and found a solution!
Could you please double check the version of your Java (JRE) installed on your computer. We can have some problem with Java 7. So you could try to uninstall it and install the latest version of Java 6 from here: http://www.java.com/en/download/manual.jsp
Magelo Sync should work fine then. 
Please let me know how it goes, once you tried.
We need to work on something to avoid this issue happens again. On our to do list!
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Пользователь
Сообщений: 14
Регистрация: 24.06.2008
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Отправлено: 22.04.2012, 22:29
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Think that fixed it.It works now sorry ment to post eariler forgot 
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 22.04.2012, 23:39
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Great news!
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