премиум Пользователь
Сообщений: 10
Регистрация: 13.12.2001
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Отправлено: 02.06.2014, 18:19
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I am transferring a character from Bertox to Luclin and it is trying to create a new number.
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Советник
Сообщений: 1670
Регистрация: 31.08.2001
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Отправлено: 04.06.2014, 2:38
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moving to "being worked on"
What is the name of the character? Jelan (or maybe louina as well) can manually edit the server for the character / Magelo ID #.
I had run into a semi-similar problem and Jelan was able to make the correction manually within the Magelo character/profile database.
Coincidentally, did you move the character to a new account as part of the character transfer service? That might explain why Magelo Sync is not picking up the character. Jelan knows all the specifics on how the function works.
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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премиум Пользователь
Сообщений: 10
Регистрация: 13.12.2001
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Отправлено: 06.06.2014, 8:09
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My Character's Number is 1378133 and he has moved to Luclin.
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Администратор
Сообщений: 4235
Регистрация: 08.02.2006
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Отправлено: 09.06.2014, 23:53
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Hi Detrolyn,
Is this number the same as before or this is a new one? Please give me the old number so we can restore it. Thanks
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премиум Пользователь
Сообщений: 10
Регистрация: 13.12.2001
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Отправлено: 15.06.2014, 16:35
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This is my original number, it wants me to have a 3mil number
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 17.06.2014, 4:54
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Hi Detrolyn,
Please give it another try. If Magelo Sync does create another profile instead of updating your existing one, please do not delete it and let us know.
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премиум Пользователь
Сообщений: 10
Регистрация: 13.12.2001
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Отправлено: 22.06.2014, 10:34
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I actually let it sync this time and it created:
http://eq.magelo.com/profile/3167891
So it is still creating a new one instead of maintaining my old one. Do I need to call someone to get this fixed?
Detrolyn
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 23.06.2014, 22:30
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Hi Detrolyn,
Thanks for the info, I have patched Magelo Sync to help us understand what is happening because it should just work... Can you please delete the new profile and sync again. It will create yet another profile but this time we should understand what is going on. Let us know once you have done it. Thanks !
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Администратор
Сообщений: 11520
Регистрация: 04.05.2001
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Отправлено: 26.06.2014, 10:11
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Glad to see this issue is fixed. Thanks again for your feedback.
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