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主题的留言: When is someone helping all the people in Support forum?
icantlogin
会员

帖子总数: 7
注册: 2009/1/31
已发表: 2009/2/2 上午9:42

There is a tonne of posts there from people who cannot log in to their accounts because of the password reset and old emails.
They cannot change their registered email address because they cannot log in.
They cannot carry out the password reset because they cannot receive the email.
I'm going to assume that most of us will be very angry if we need to pay again for a new premium subscription when magelo are the ones who messed up our passwords in the first place.
Jelan
管理员

帖子总数: 11520
注册: 2001/5/4
已发表: 2009/2/2 上午11:23

Hi icantlogin, as far as I can tell, our community manager is doing great job dealing with this case by email. So don't worry, email us and we will work out your account.
Inoke
顾问

帖子总数: 1182
注册: 2004/1/27
已发表: 2009/2/2 下午2:38

You can submit an email regarding this issue from the Contact Us link: http://eq.magelo.com/contact_us.jspa