When is someone helping all the people in Support forum? - General - General - Foren

Foren > General > General > When is someone helping all the people in Support forum?

Nachrichten zum Thema: When is someone helping all the people in Support forum?

icantlogin

Mitglied

Beiträge: 7
Registrieren: 31.01.09

Gesendet: 02.02.09, 15:42

There is a tonne of posts there from people who cannot log in to their accounts because of the password reset and old emails. They cannot change their registered email address because they cannot log in. They cannot carry out the password reset because they cannot receive the email. I'm going to assume that most of us will be very angry if we need to pay again for a new premium subscription when magelo are the ones who messed up our passwords in the first place.

Jelan

Admin

Beiträge: 11520
Registrieren: 05.05.01

Gesendet: 02.02.09, 17:23

Hi icantlogin, as far as I can tell, our community manager is doing great job dealing with this case by email. So don't worry, email us and we will work out your account.

Inoke

Berater

Beiträge: 1182
Registrieren: 28.01.04

Gesendet: 02.02.09, 20:38

You can submit an email regarding this issue from the Contact Us link: http://eq.magelo.com/contact_us.jspa