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主題的留言: When is someone helping all the people in Support forum?
icantlogin
會員

帖子總數: 7
註冊: 2009/1/31
已發表: 2009/2/2 上午9:42

There is a tonne of posts there from people who cannot log in to their accounts because of the password reset and old emails.
They cannot change their registered email address because they cannot log in.
They cannot carry out the password reset because they cannot receive the email.
I'm going to assume that most of us will be very angry if we need to pay again for a new premium subscription when magelo are the ones who messed up our passwords in the first place.
Jelan
管理員

帖子總數: 11520
註冊: 2001/5/4
已發表: 2009/2/2 上午11:23

Hi icantlogin, as far as I can tell, our community manager is doing great job dealing with this case by email. So don't worry, email us and we will work out your account.
Inoke
顧問

帖子總數: 1182
註冊: 2004/1/27
已發表: 2009/2/2 下午2:38

You can submit an email regarding this issue from the Contact Us link: http://eq.magelo.com/contact_us.jspa