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Messages dans le sujet: Premium Account Paid for but not Active
runyariel
Membre

Nbr msg: 7
Enregistré: 09/03/2003
Ecrit le: 27/05/2016 17:18

i paid for a one year premium upgrade two days ago, and my account page is still showing that it expired in 2013. i reported this through the contact tool yesterday, and have not received an acknowledgement.

please address .

and, thanks for providing such a fantastic service .

here's my receipt:
From: Magelo <noreply@mailer.magelo.com>
Date: Tue, May 24, 2016 at 4:18 PM
Subject: Notification of successful payment to Magelo
To: runyariel <**@**.com>

Hello runyariel,

Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.

---------------------------------------------
Order number : 124480
Product : Premium subscription (360)
Price : 25.2 USD
Payment method : Credit Card

---------------------------------------------

See you soon on http://www.magelo.com and thanks again for your support!
Sincerely,
The Magelo team

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
If you have any question on your payment, please contact our support : http://eq.magelo.com/help.jspa


MateoM1982
Membre

Nbr msg: 1
Enregistré: 23/11/2009
Ecrit le: 29/05/2016 04:33

Same. After entering my payment information, I never got taken to the correct confirmation web page in my browser (said Magelo has an expired security certificate), but I got an email saying I paid. I still can't access any of the premium features.
Jelan
Admin

Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 01/06/2016 13:57

Hi Guys,

Sorry about this, your premium accounts have been activated and thanks again for your support.
runyariel
Membre

Nbr msg: 7
Enregistré: 09/03/2003
Ecrit le: 01/06/2016 18:13

Thanks, Jelan .