Messages dans le sujet: Premium account paid but not active
2
MIZMHG
Membre
Nbr msg: 4
Enregistré: 23/03/2014
Ecrit le: 07/06/2016 00:22
Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.
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Order number : 124630
Product : Premium subscription (360)
Price : 25.2 USD
Payment method : Credit Card
Voidbox
Membre
Nbr msg: 1
Enregistré: 11/09/2011
Ecrit le: 07/06/2016 03:53
I have the exact same Problem
oakyx
Membre
Nbr msg: 2
Enregistré: 28/11/2012
Ecrit le: 07/06/2016 13:40
Hi, I have the same problem, paid for the account last night but it does not appear to be active yet. Please fix this bug
Jelan
Admin
Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 07/06/2016 14:52
Hi guys,
I have activated your premium account, sorry about that and thanks again for your support.
oakyx, your payment has failed, please try again and let us know how it goes.
oakyx
Membre
Nbr msg: 2
Enregistré: 28/11/2012
Ecrit le: 07/06/2016 14:56
Hi Jelan,
According to Paypal the payment went through, here is the transaction number : 0JR767100S1143211
Could you please check ?
Thanks, regards,
Jelan
Admin
Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 07/06/2016 15:00
Hi oakyx,
Indeed you are correct, it seems the transaction cleared just fine on Paypal side but somehow ended up marked at failed on our side...
I have seen another user with the same issue. I need to take a closer look at what is going on with Paypal, I will get back to you tomorrow with an update.
