Identifiez-vous
> > > Cannot reset password


Messages dans le sujet: Cannot reset password
Zaelur
Membre

Nbr msg: 2
Enregistré: 15/03/2017
Ecrit le: 15/03/2017 22:05

Hi there,

One of my old user accounts for EQ Magelo, "kaelon", is associated with an old email address. I managed to acquire that old email address – by buying the now-defunct domain, and setting it up! (I know, this is ridiculous). However, when I click on the "Forgot Password" link and get the confirmation that an email has been delivered – I never get the password reset/forgot password email sent to my email address.

Can someone please help me reset this Magelo account's password? Either by emailing me a temporary password to the "kaelon" email address on file, or something else?

Thank you!
Jelan
Admin

Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 21/03/2017 04:07

Hi Zaelur,

Please send me an email at jelan@magelo.com and I will look into it.
Zaelur
Membre

Nbr msg: 2
Enregistré: 15/03/2017
Ecrit le: 24/03/2017 23:08

Thanks so much, Jelan. I've sent you an email from my kaelon email address.

I don't have any problems resetting any of my other Magelo accounts (I get the reset email), but I'm not receiving any reset emails for this one. Thanks for your help!
Jelan
Admin

Nbr msg: 11520
Enregistré: 05/05/2001
Ecrit le: 27/03/2017 04:38

I just sent you an email to confirm and as soon as I hear back from you, I will reset the password.