премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 12.06.2010, 12:26
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I am getting Start Up Error and sync will not run. I have uninstalled and reinstalled several times and with 0 luck.
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 12.06.2010, 12:50
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Hi taztoon5,
Which error do you get exactly ? Please post a little more detail, I am pretty sure we can solve whatever is blocking you right now.
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 12.06.2010, 13:42
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java.lang.NullPointerException
at java.util.Properties$LineReader.readLine(Unknown Source)
at java.util.Properties.load0(Unknown Source)
at java.util.Properties.load(Unknown Source)
at java.util.PropertyResourceBundle.<init>(Unknown Source)
at com.magelo.update.launcher.Launches.Launchea(Launches.java:13)
at com.magelo.update.launcher.Launches.Launcheb(Launches.java:6)
at com.magelo.update.launcher.Launches.Launchea(Launches.java:3)
at com.magelo.update.launcher.Launcher.Launchea(Launcher.java:22)
at com.magelo.update.launcher.Launcher.main(Launcher.java:52)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 12.06.2010, 15:29
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Help pleaase
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 12.06.2010, 23:17
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Can anyone tell me what is going on????
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 13.06.2010, 0:49
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Can you try to delete the sync.properties and the cache directory that you might have in your Magelo Sync directory (default install dir is C:\Program Files\Magelo\Magelo Sync ). Let me know how it goes.
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 13.06.2010, 6:27
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Tried and uninstalled and tried reinstall 4 more times. It is now not even installing.
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 13.06.2010, 9:44
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That's really weird but I really need more information about what is going otherwise I can't really help you... Can you tell me :
- Which operation system you are using
- 32 or 64 bits ?
- Which Java runtime have you installed, 32 or 64 bits ?
- What error do you have exactly
In the meantime, you can use the armory import and once we solved the issue, you can switch to the client seamlessly.
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 13.06.2010, 11:44
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Windows 7
32 Bit
Most Current Version
ERROR OPENING FILE FOR WRITING
c:\programfiles\magelo\magelosync
magelosync.exe
CLICK ABORT TO STOP INSTALLATION
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Пользователь
Сообщений: 2681
Регистрация: 23.07.2008
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Отправлено: 13.06.2010, 23:49
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Hi Taztoon5,
Could you tell us if you are running Windows on an admin or a guest account?
Thanks.
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 14.06.2010, 1:55
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Admin
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Пользователь
Сообщений: 2681
Регистрация: 23.07.2008
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Отправлено: 14.06.2010, 4:34
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Apparently, according to the logs something is blocking Magelo Sync from being able to update some files properly. Would you mind deleting the Magelo Sync folder in C://Program Files before re-installing it please? That should let it re-do the updates all over again.
Thanks.
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премиум Пользователь
Сообщений: 9
Регистрация: 10.06.2010
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Отправлено: 15.06.2010, 8:33
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Please refund my premium account they has become a complete waste of time.
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Пользователь
Сообщений: 2681
Регистрация: 23.07.2008
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Отправлено: 15.06.2010, 9:16
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Hi Taztoon5,
According to our records, you have successfully updated a character from your EQ account. I can assure you that the benefits of using Magelo Sync will outweigh the minor inconvenience you suffered the past few days.
Should you wish to pursue the subject, however, we will gladly assist you with all manner of account-related queries through our support email, which is support@magelo.com.
Thank you.
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Администратор
Сообщений: 11573
Регистрация: 04.05.2001
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Отправлено: 16.06.2010, 0:06
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Hi taztoon5,
It looks like you solved your issue as our logs indicated that you synced your toon using Magelo Sync yesterday. Can you share with us what was the culprit so it can benefit the community if something like that happens to someone else ?
Thanks !
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